The general atmosphere is very good and the people are friendly and helpful. However, there were are a few drawbacks. One, the bed isn't easy to sleep in. Our's was kingsize, and the huge covering is hard to adjust to for two people; also, the pillows are too large for comfortable sleeping. And, unusual for this kind of room, there's no small refrigerator in it. At the in-house restaurant, I didn't care for some of the food. For example, the first thing I ordered was Eggs Benedict, and I've never had this dish without a creamy hollandaise sauce. This dish was cooked so that everything was dry. Not tasty, IMO. Finally, the terms weren't explained very well. I didn't understand why I had to have a huge deposit (like around $750 U.S.) made on my credit card to Quita Real. And, when checking out, the receptionist couldn't explain my bill in a way I could understand.