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TownePlace Suites Montgomery EastChase
4.2/551 Reviews

TownePlace Suites Montgomery EastChase

Montgomery|0.57km from East Chase Market Center
I stayed at this property for two nights while in Montgomery for work. On the surface, things seemed good at this property. The outside of the property appeared to be maintained, the front desk staff were friendly. When I arrived in my room, there were some signs of wear and tear on the walls, doors, and furniture. I try to look past some of this. After unpacking and settling in, I discovered mold on the shower curtain liner. This is something that can easily be fixed. I made note that would let the front desk know. The next morning, I found human feces smeared on the wall next to the toilet....this is absolutely unacceptable! I understand staffing issues we are all facing. Taking shortcuts when it comes to cleaning a guests' room is non-negotiable. I reporting my room condition to the front desk and requested this be escalated to management. Alexandria, the front office manager, reached out and apologized for the room and offered to move me to a different room and refund me for that night. As of the time of this writing, the night was not deducted from my folio. The replacement room, which I requested a first floor room. The only warning I was given was this room is a hearing assisted room. When I arrived at the second room, the window has a view of A/C compressor units and a privacy fence to hide those from view (except my view from the room). It would have been nice had they disclosed this to me. Later that evening I discovered ants in the room which were even worse the next day. This property has so much potential. The management show they are lax on standards and it has caught up with them. Advice to management--you need to get a hold of these issues. As of right now this property does not deserve to carry to Marriott brand.
Fairfield Inn & Suites Montgomery-EastChase Parkway
4/5102 Reviews

Fairfield Inn & Suites Montgomery-EastChase Parkway

Montgomery|1.11km from East Chase Market Center
Five stars for the customer service here! Jecoby at the front desk was so hospitable and professional. He helped our family get rooms next to each other and he assisted with a few other requests that we had. He also greeted us by name as we came and left and he did it all with a smile! The other desk staff members were equally as nice. This was unexpected, amazing customer service! The rooms all had microwaves and mini fridges, which was nice. The suites had a sitting area that separated the sleeping area from the bathroom. The rooms were clean when we checked in but the day to day housekeeping left a little to be desired. When we ran into the housekeeping staff in the hallways on multiple days, they couldn't figure out who had our room. But, the staff that we saw were very accommodating. We brought our trash cans out and they changed the bags. They also switched our towels for us. It didn't appear that they make the beds on a daily basis however. They offered a complimentary breakfast, which was well stocked, even near the end of the breakfast hour. The variety of food was good and the hot dishes rotated daily. While we were there, the food included breakfast sandwiches, breakfast meats, eggs, leige waffles, yogurt, oatmeal, grits, and fruit. They had a mini waffle maker, which was a hit with our kids. Juices, milk, coffee, tea, and water were available. We utilized the gym facilities on several days and while small, it got the job done. They had two treadmills, and an elliptical, although it was not working while we were there. The equipment was a little dated, but it was able to be used. They also had free weights. This was really an excellent stay in the Eastchase area in Montgomery. Close to numerous restaurants and shops, it was the perfect location and hotel for our family. The most striking thing about our stay was how great the employees were. Despite seemingly working long hours, they were wonderful. I haven't seen this kind of customer service in a very long time at a hotel of this caliber, or even more upscale hotels. I would highly recommend this place.

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