Resorts World Catskills Casino

Loved the hotel room and bathrooms. Not a lot of options for dinner.

We love Resorts World but the staff at the front desk was dishonest when I arrived and that caused weeks of unnecessary back and forth.

excellent

My Husband, children and I traveled at midnight after having a long day for 2 hours from NYC to Catskills. We were coming to celebrate our 10 year old’s birthday.It was extremely FOGGY, rainy and cold that night. Arrived at RW 2 am-ish.Expectedly drained and frustrated we met KIMBERLY SUCH A COMPASSIONATE, POLITE ,KNOWLEDGEABLE, FRIENDLY,INFORMATIVE LOVELY & CONSIDERATE FRONT DESK AGENT! She immediately put a smile on our tired faces with her warm energetic greeting. She gave us ideas on things we can do in the area, told us what the hotel offers and gave us pamphlets. (Side note) I noticed she was a team player because she would occasionally fill Eric in on our conversation which looked really good to me asa guest and an observer. She made us feel welcomed and appreciated. Then we met DELVIS WHO WAS EQUALLY AMAZING!!! They made our stay worthwhile! TYSM guys! The only negative thing is the pool surrounding area( tiles and seat cushions) is VERY dirty. I also felt that the hot tub and pool isn’t frequently serviced or has water cleaning services. I would mention another down side but Kimberly and Delvis those two especially made me overlook any inconveniences!FYI I wouldn’t have mentioned the pool for their sake too but it was pretty bad. All in all We would definitely come back again and plan to! Ashley was really kind too :) please keep up the great customer service! It definitely sets the tone for the stay and it makes for positive memories! From The “Samuel” bunch lol

Overall it was a great spot for a quiet winter vacation. Especially clean. Very friendly staff. Many dining options. Pool/Hot tub was great.

Wish there were more restaurant choices

Great service upon arrival. A little disappointed that agent was not aware of ADA accommodations. Asked for a room with a bathtub was given a room with a shower. Too tired after driving to return too front desk. Beautiful room which required the request of an ironing board. The First ironing board was broken, then the second arrived after we gave up waiting. Overall nice weekend.

The room we had is quite large and clean. But the TV is at a 90 degree angle and very uncomfortable to watch. The mattress and pillows are horrible. Very soft. Did not sleep well. There is no room service available. The restaurant offerings are mediocre.

I received many offers for a free room. When I tried to book on the portal I couldn"t .The website is not working correctly. I called to inquire about a reservation for the free room. The person that answered had no customer service skills whatsoever. How was I to know the free room was not on a weekend day like a Sunday.The email should say that.She was very arrogant and just gave me a price for the room when I told her from the beginning I am calling about the free room.I had to drag it out of her to get the explanation that a free room was not on a Sunday.She was not accomodating at all.I can see why this place is always empty.