Guest User
April 2, 2024
Presumptuous, unprofessional and inexperienced. Beautiful structure. Stop. We stayed, three families, from the Friday before Easter to the Monday in Albis at this property... Problems with booking right from the start, rates blocked in Advance booking which disappeared upon confirmation... then reappeared after explaining that the booking paid in advance is precisely to lock in the best rate... and oh well... Balance requested before arrival and tourist tax requested at the beginning of the stay... now I understand why... Half board hotel formula with rooms never made up for 4 days, towels never changed, invasion of ants upon arrival, in 2 out of 3 rooms, and what's more embarrassing we had to beg for toilet paper (2 rolls in 4 days for 3 people)... the receptionist bounced us off to the restaurant, the better not to talk about the restaurant... in the end, after various complaints, it was delivered to us in front of all the restaurant customers, loose, by hand... oh well. There is no covered common area, the restaurant cannot be used before 7.30pm (punctuality Switzerland) and despite the wind and the cold we had to spend every afternoon in the little squares in front of the reception and the bar... getting cold and without being able to do anything... small rooms to accommodate us all... (Children who returned to home influenced... Thank you). Children, verbally warned several times for allowing themselves to play with the ball... (the parent is called or a regulation is exposed but the children are not shouted at). Apartment plumbing noisy all night, with sink gurgling water. Maintenance of the greenery with motorized lawnmowers and leaf vacuum cleaners, very noisy, all Saturday afternoon when the children wanted to rest, work that is carried out, logically speaking, before the arrival of the guests... and oh well.. Catering: no comment . The chef is nice but the service and dishes are truly embarrassing. Unpresentable wine list. And finally.. we forgot 200 euros worth of truffles and cured meats in the fridge.. but they denied that anyone had found anything.. (the reception was notified a few hours after we noticed it). Italian hospitality: this unknown. The flaw when the property is not present. Emiliano Sarnelli Travel Agent Expert since 1996
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