Hotel Chrome Montreal Centre-Ville

Quite small room but comfortable bed. Great location. About 15 min walk to downtown.

The price here is very good, but the house is not soundproof. You can hear the sound of the party next door at night, and there are people smoking in the room, which can be smelled in the corridor. The good thing is that the price is relatively good, but the deposit is too high.

I was a bit nervous to see my room after reading reviews. It is a 3 star hotel, not 5 so shouldn’t be compared to a 5 star. It is in need of Renos. Some of the things in the reviews applied to my room: the water in the tub would take forever to go down and would accumulate up to the calvrs. Also the lampshades were dirty. But the room was clean for the most part. Other reviews also mentioned a strong smell. It was strong, but it was like a motel cleaning product smell

The hotel is extremely old and poorly maintained. Furniture is outdated, and the bathroom had visible mold. No housekeeping was provided during our 3 days / 2 nights stay, and this was never explained at check-in. Reception staff was arrogant and unhelpful. When we returned from sightseeing around midnight, homeless people were allowed inside the hotel and were damaging Christmas decorations. The night porter did nothing, which made us feel unsafe. A deposit was blocked on my credit card despite already providing it as a guarantee, which I have never experienced before. At checkout, only a proforma invoice was issued and I had to ask twice for a proper one. Despite clearly providing my passport at check-in, my invoice incorrectly listed my country as United Kingdom. I am a German citizen, and my personal details were not updated at all. As someone familiar with hotel reception work in Europe, this shows a complete lack of professionalism and basic data-handling standards. Not recommended!

Issues with toilet (not flushing) wasn’t fixed over multiple days  Room had dirt from previous hotel stayers  Iron did not work well, asked for a replacement and they never brought it

The hotel was great. We were skeptical because of some of the reviews we read but everything was great. The staff were very friendly, the room was clean, and the location was amazing.

I had a great experience in staying at Hotel Chrome. Room was clean. Next room had their TV on 24/7 that was annoying at some point. Suggestion hotel should provide kettle in each room as their were no water filters. Overall stay was good and recommended.