Sonder le Victoria

The stay was fine and the apartment nice. Hoewever, my credit card was charged for early check in. I booked through Booking and I have requested almost 10 times both through Booking and directly through mail to receive an invoice for both the stay and the early check in but my messages are completely ignored.

Basically an Airbnb rooms were clean and convenient location but doesn’t feel cozy it feels like it was put together by a soulless person

When you spend $371.00 you would expect a few amenities to come with your stay. I was in Montreal on business and when I checked in I knew that this was a DIY hospitality provider but what I did not know as no one mentioned this on the reservation line, is that there was no housekeeping services, no one to speak to unless I waited almost a half an hour on the phone, not enough furniture to store anything, other than a cupboard with a very few hangers, Not a shelf, not a desk, not a night table with drawers, not a dresser with drawers. Horribly uncomfortable bed, and no safety box. When I was told that cleaning was extra if I wanted to book it, my mouth dropped in unexpected shock. I have never stayed anywhere without a cleaning service and this was the very first and last time that I ever will. I felt cheated and taken advantage of. I was to told to read the fine print. It took me over an hour to cancel my next 3 nights and book another hotel where everything was fabulous and welcoming. This is not a low budget property, its a gauging property with no conscience. Considering its now owned by Marriott Bonvoy, something needs to be seriously done to make this a better experience that garners better reviews.

Comfortable, fresh, well-equipped suite in a great location for exploring Montreal. Easy walking distance to Old Montreal, downtown, and other key sites, plus the Metro. Even the sofa bed was comfortable for a youth. Excellent customer service via chat, too.

A great, high standard apartment. Very comfortable with everything you need for short stay in Montreal. Although there is no reception and the building is un-staffed (other than the cleaning person) ...the check-in process was straightforward as long as you respond to their prior identification process, which is communicated to you the day before your arrival. Location is good - walking distance from many cafes, bars and restaurants. There is grocery store quite nearby to stock up on provisions. No complaints from us.