Sonder by Marriott Bonvoy le Guerin Apartments le Plateau-Mont-Royal

Not a fancy hotel, but if you're looking for an affordable place to stay in Montreal, this is it. The room was very large, with amenities (such as kitchen and washing machine) that we didn't even use. The fact there is no staff on site was not an issue. I don't need them, really. The code system works fine. Clean, modern. Great location in the Plateau. Recommended.

Although the location is great - beware the 'disclaimer' that the units are 'prone' to noise. Although the building may have been an old printing factory they should have updated the windows when they made it a place to sleep. You are greeted upon arrival with earplugs and a white noise machine in both bedrooms which do basically cover the street noise, but both night sof my stay I was kept awake form 330-530 am by something like laundry machines on their spin cycle. Maybe the hotel has their own laundry in the unit above me? Who knows, but the hotel was completely unfazed - and told me about the noise 'disclaimer' - I think potential guests should be very aware this is a hospitality company that does not think noise is a problem - if is for you - I would stay somewhere else.

Great location right in the heart of the plateau. We had a single bedroom apartment that was large and comfortable. Kitchen was well provisioned if you want to cook with a dishwasher. The bathroom had a huge shower and the washer and dryer were new. Very clean both in the apartment and building generally. I messaged via the Sonder app a few times with very quick responses and delivery of coffee pods came very quickly. I was very impressed given its a self check-in and out building. It was very useful to have the luggage store access up until the evening of our checkout.

This place was simply put... outstanding. I had a one bedroom that was roomy, very clean, had only the necessary dishes, cookware, pieces of furniture, etc. The building was secure with an elevator and back up supplies... just in case. As you can see from the pictures... no false advertising. I will be looking for Sonder rentals before any other search for all my upcoming trips. I am already booking our next stay in Montreal!

What a miserable experience. Sleeping was impossible. Street noise until 4am, the creakest bed frame in Canada, and this fun little quirk where you can get AC in the bedroom unless you keep the door open, so light streams in at like 5am. Multiple situations where the door locks malfunctioned. Took at least three tries on average to get in. And if there is a power outage (which there was!) you can't get in. Service was hard to get, and when they did show up, they were dismissive of issues & offered more expensive options. Sonder is a bad corporate AirBnB covered up by a trendy logo. Will look for a real hotel, or even a real AirBnB next time.

It's easy to be good when things go well, but the real test is what happens when things go wrong. This is where Sonder Le Guerin falls short. I've stayed three times at Le Guerin, but have no intention of booking again. The first time was good. The flat was comfortable, quiet, well equipped and in a great location. My stay was good enough for me to book my next two stays in Montréal as soon as I got home. It's the second trip that went wrong. Firstly, I arrived ten minutes before check-in time after an unusually quick passage through YUL. The door was locked, and there being nobody present on-site, I had to call to get access. By the time they'd sorted that out, the door had opened itself anyway. A minor inconvenience, but a taste of what was to come. Once in the flat, I found a broken blind and a broken toilet seat. These were quickly repaired, so again, just a minor inconvenience. What really irks is the following. At some point mid-stay, I got to the flat to find that the door would not open. After half an hour on the phone to Sonder, they were able to open it remotely and let me in. I was assured that it would not happen again. But it did happen again, and it continued to happen again for 24 hours before they moved me to a different flat. During those 24 hours, I spent over one hour standing outside my flat unable to get in, and ran up a considerable phone bill since it turns out that Sonder's call number was not covered by my North America pass (my phone contract is European). When I got home, I received an apology, and the offer of 100CDN as compensation. One hundred Candian Dollars doesn't quite cover the phone bill, but it was nevertheless a gesture. So far so good. However, the 100 CDN came with strings - it was not cash, but a credit to be used against a future Sonder reservation. Nevertheless, I was ready to forgive and forget at this point, so asked them to apply it to my third reservation. I received no reply until I sent a reminder ten days later when I was informed rather curtly that the credit could not be applied to an existing reservation, but that I would have to make a new reservation in order to use it. The third visit went off more-or-less OK. A couple of niggles in both of the flats we occupied, but nothing that would have led me to boycot the place. To come back to where I started, it's easy to be good when things go well. Unfortunately, things did not go well on my second trip to Le Guerin, to the extent that I risked missing the very thing I was in Montréal for since I could not get into my flat at a crucial moment. Things do go wrong, and when they do it's what happens next that matters. A genuine admission of fault accompanied by appropriate compensation can go a very long way. Unfortunately, these things were in short supply from Sonder. I do not expect to be using my 100CDN credit.