Le Merrill - Vieux Montréal

I have no idea where the nasty reviews came from, because our experience was great. First, the communication with the host was very prompt and informative. We had no problems with checking in on line, detailed instructions came as expected, the lockbox was easy to use, everything as promised. It is not really a "hotel" because the check in is airbnb-style, but the description on the website is accurate. The apartment was exactly like in the pictures, very spacious, with well equipped kitchen. Yes you need to bring your own food including coffee, but what do you expect? Fully stocked fridge?! There was paper towel and toilet paper, soap and shampoo, plenty of towels. The apartment was spotlessly clean. We had a room with 3 double beds, one was behind a screen and not really isolated but still giving some privacy. The ceiling lights were not working in this small semi-room but there was a lamp, so it was not a problem. All other lights were fine. True to previous complaints, there were no curtains in the windows but the blinds worked very well, so how could this be a problem? The furniture was new, beds very comfortable. Maybe the pillows were on firms side, but that's the matter of personal preference. There was one amusing twist, the coat closet was so high that we could hardly hang our coats! I am 5'10 and my husband is 6'2, I don't know how shorter persons could manage. We had a good laugh standing on our toes trying to hang the coats :) Truly, we were expecting worse after reading the nasty review and we were very pleasantly surprised. Maybe cleaners couldn't keep with the fast peace in the busy summer period, that's the only explanation for possible shortcomings. But there weren't any when we stayed. The location cannot be better, and the value is excellent. I would definitely recommend this place.

The location is great. The room is huge. What is lacking is the service. There is nobody answer my requests for additional towels. Recommend this place if you have a big family.

I was not ready for not having a reception desk or a real person. After I figured it out it work ok brave new world for a senior citizen

My Stay was great. Only complaint would be the bathroom, when we walked in smelled like sewers, and bathroom sink was blocked.

Apartment was clean - area in old town was great - right around the corner of the Basilica. There was a really strong food smell and on our second day we realized that we were next to and above a restaurant.

Apartment needs work - one pillow was very dirty and mould in the shower.

This was a great property for exploring Old Montreal. Easy walking to all of the great spots. Lots of amazing shopping and dinning options. Parking was a little difficult due to the size of our vehicle but that part of Montreal is a little difficult no matter what! My only suggestion to the property managers would be to maybe upgrade their bedsheets to something a little softer. Overall, great experience and we would stay again!

We absolutely loved our stay! The space was super nice and clean. The location of the property is wonderful, being right in the heart of old Montréal with lots of shopping, sightseeing, restaurants, cafés, and bars within walkable distance. Would highly recommend staying here!

This could have been a stellar place to stay except for lack of attention to details. For example: no cutlery and very few plates. No dish cloth or towel just a water stained roll of paper towel. Two bath towels (only). We can make due with this but 1 face cloth? To share? To make it welcoming and invite guests to return maybe coffee/tea supplies for the first morning? So much potential here.