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5 star

Fairmont le Montreux Palace
4.4/563 Reviews

Fairmont le Montreux Palace

Montreux|0.37km from Golden Pass Railway
Hi I just wanted to express some concerns. We are currently staying in the hotel. Unfortunately we had more than one terrible experience with the food and beverage department. First this morning with the room service order. We order the night before for one person continental adding a omelette to the order and we got charged for 2 full continental and the order were missing items like the milk for the corn flakes. We never complain so we let it pass. But after an amazing day in town we came back to see the sunset in the outside area first the restaurant host sent me to the bar area. Then the bar server/ attendant told me that they were not serving anymore in the patio because it was going to rain. I understand and I ask if I could order inside and pay and then drink it outside. I got another NO this time in a super rude manner. I ask were is the door to go to the patio I just wanted to see the sunset. 2 hours later and not even a drop of water I decided to write this. Is very sad that this happens in a place like this. The rooms are not cheap or anything really we expected at least a little bit of more decency from the team members. Honestly the only department in the hotel that was nice was front desk. Still our tray from this morning still out at 2:38 am right now. We understand when a place is understaffed or may have other issues but the guest doesn’t have to pay for the issues in house or worst having to deal with extra rude employees because they don’t know the difference between service and hospitality. Not that we got any service either. We are traveling trough europe on our honeymoon and this is definitely very sad and disappointing.

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Top rated hotels in Montreux

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Fairmont le Montreux Palace
4.4/563 Reviews
Hi I just wanted to express some concerns. We are currently staying in the hotel. Unfortunately we had more than one terrible experience with the food and beverage department. First this morning with the room service order. We order the night before for one person continental adding a omelette to the order and we got charged for 2 full continental and the order were missing items like the milk for the corn flakes. We never complain so we let it pass. But after an amazing day in town we came back to see the sunset in the outside area first the restaurant host sent me to the bar area. Then the bar server/ attendant told me that they were not serving anymore in the patio because it was going to rain. I understand and I ask if I could order inside and pay and then drink it outside. I got another NO this time in a super rude manner. I ask were is the door to go to the patio I just wanted to see the sunset. 2 hours later and not even a drop of water I decided to write this. Is very sad that this happens in a place like this. The rooms are not cheap or anything really we expected at least a little bit of more decency from the team members. Honestly the only department in the hotel that was nice was front desk. Still our tray from this morning still out at 2:38 am right now. We understand when a place is understaffed or may have other issues but the guest doesn’t have to pay for the issues in house or worst having to deal with extra rude employees because they don’t know the difference between service and hospitality. Not that we got any service either. We are traveling trough europe on our honeymoon and this is definitely very sad and disappointing.
Hotel Eden Palace au Lac
4.2/597 Reviews
This was one of the most spacious rooms we've ever stayed in, with a balcony overlooking the lake -- just an amazing view! It is ”antique” in many ways, but charming and comfortable. The dining and common areas are gorgeous. The staff was very friendly and assisted us with our sightseeing plans. It is right next door to the ****** (Queen studio) and very easy (and beautiful) 20 minute walk along the lake to get to the Chillon Castle. It is about 2 blocks from the train station, and close to bank and several restaurants and stores.
Tralala Hotel Montreux
4/542 Reviews
The room is not big or small, and the single room is quite comfortable for one person. There are many windows and the scenery outside the small window is also good. When checking in, Miss Sister also sent a glass of wine, which was very ritual. It was very tired when looking for a hotel, because it was a climb, but it was very easy from the hotel to the pier (downhill), and it was also very good to walk all the way to the lake, and enjoy the scenery along the lake to the pier. The uncle who checked out the next morning was also enthusiastic. In addition to the price is a bit high, it is a good choice.
Golf Hotel Rene Capt
4.2/558 Reviews
From Montreux Train Station, take the 204 to the bon-port. The hotel is located on the shores of Lake Geneva, and the restaurant on the first floor has a small door directly to the lake. The front desk is attentive, the breakfast has hot food, the variety is rich, the room has a hot water bottle, body wash and lotion, etc. There are no slippers and shampoo, it is clean and worth staying.
Villa Toscane
4.4/5113 Reviews
Location is about less than 10 mins walk or can take a bus which will take less than 2 mins exclude waiting time. Checkin is at the opposite hotel. Check in staff is very friendly, allowed us to leave our luggage at reception as we are early. Room toilet is abit small. Room size is just right for 2 pax. Breakfast was limited. No meat/eggs, just bread/milk/coffee/tea/cereals/yogurt. Breakfast area was scenic though.
Bon Port
3.8/559 Reviews
The people in Montreux were the best but not the people in this hotel

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