Guest User
June 29, 2024
I rarely give a one-star review. I always contact management if something is off, and usually it is remedied immediately. This time, the management basically said I should have told the front desk about the problems. Unfortunately, we did and they didn't care. This property is subcontracted by Marriott to Highgate. As Bonvoy members, we were appalled. Here are the issues: My husband and I stayed one night June 1. The room was clean. That was the only thing positive we could say. The entryway stairs were torn, a dangerous tripping hazzard. The AC in the room was loud and sounded like it needed service. There was no extra toilet tissue in any cabinet. The mattress was hard as a board and the pillows were wimpy soft. The wifi was spotty and unusable. We called ahead and was told the pool was open, but upon arriving, even with a "open" sign, the pool was padlocked. Adding insult to injury, we were charged for parking in the unsecured parking lot. There are more minor issues, but you get the drift. We will never stay there again, even though we are frequently visiting the area.