The hotel and grounds itself are fantastic and beautiful. The rooms are spacious and great. The pool and playroom are good and great for children. I don’t think there should be a charge for the playroom though, that seems unfair considering the price of a family room. The reception staff were nice. The Smiths restaurant staff were slow, and the food was a let down. The pizzas were clearly packet pizza, the steak wasn’t great. The room service food was the same standard, very below average. We had room service for lunch and breakfast and we were disappointed. The telephone didn’t work very well, the room service phone line didn’t work during our entire stay, it just wouldn’t ring. We didn’t watch the tv much but when we did it kept turning off and said “no signal”. The food really let the stay down for us unfortunately, with a 5 star hotel you expect 5 star food.