I stopped at Holiday Inn Morgantown while traveling solo. I stopped late at night to get some sleep, as I was driving alone. There was only one person, William, working that night. He told me it was his first night, and the individual scheduled to work with him and train in called off for the night. William could not figure out the computer system. He couldn't do a walk in. He finally did that and RAN MY CARD, and then couldn't figure out how to make a key for the room I bought. I only had a few hours to sleep and I was exhausted. William called all sorts of people to assist, but no one answered their phones. He gave me a key for the room FINALLY, but when I went to the room the key didn't work. I waited for over an HOUR of precious sleeping time for him to get a key, or give me a refund, but he couldn't do either. I started crying, NGL. He FINALLY got the GM to answer her phone and he finally figured out how to make my key. He told me he comped my room for the hassle. That was on March 25, 2024. I checked my credit card statement today and guess what? They charged me. No refund. Just awful.