Guest User
July 14, 2023
Being a regular customer of the hotel's restaurant and Spa, I am deeply shocked, outraged and angry! I find the behavior of the trainee receptionist UNADAMISSIBLE. In an insulting, contemptuous, dishonest, haughty and odious manner, he prevented me from coming to the hotel Spa for which I booked weeks in advance and drove an hour. And, all this for a parking story!!! In addition, the restaurant is much too expensive for the quality of the dishes. For example, chicken with mushroom sauce, without mushrooms. It’s making fun of customers, right?! Then, if you order a beer, the price on the menu is 6.- CHF, and we charge 8.50.- CHF, and as usual if you dare to say something, the waiters become dishonest. All of the above is not what you expect from a 4* hotel.
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