Waterford Lodge Hotel

Rooms were terrible, the bar and staff were friendly, breakfast was very good but the rooms took me back to my prison days.

Two night stay while in the area, and booked with some reserve after seeing some of the reviews posted here. On the plus side, its comfortable, ideally located (for me anyway), warm, and the bar food was absolutely excellent. On the downside, the hotel areas - especially the rooms - desperately need work. The shower was cold on day 2, the wallpaper is peeling off the walls and while clean. the room was generally tatty. I expect its more down to economics rather than neglect by staff or owners who were very welcoming. Trouble is now its in a spiral, it needs revenue to update but its condition is going to put some people off so that reduces bookings. I really hope it gets the investment it needs. I would stay again, and I hope others do too.

This hotel is close to the Train Station in Morpeth and central for so much else. We (we being me and my 12 year old daughter) booked very late and didn't arrive until gone 9.00 pm, in desperate need of some tlc on a night when the temperatures were sub zero. The warm greeting we received immediately made us pleased to have booked here. Because it was so last minute, there was a bit of juggling to get us a room that best suited our needs. They did. Our room (12) was very basically decorated and furnished. But it was exactly what we asked if it was possible to get.I suspect the room is getting ready for a refurb and that's why it had no pictures or wee extra touches. We didn't need the wee touches. We were happy with big immaculately clean room, bed each, heating on, powerful shower and tea and coffee facilities in the room. I was really happy to be able to get a warming rum in the cosy bar as a nightcap. Took it to the room, but under different circumstances would have been happy to sit in there of an evening. We slept well. Breakfast was good. The service was welcoming and I genuinely felt they were willing to (and did) go that extra mile to make sure we had everything we wanted. Had to hang around a lot the next day whilst making new arrangements to return home to Scotland. Again we were made to feel welcome as their guests. I went a wee wander into town. I don't know the area at all. Can I recommend that just round the corner is a Tourist Information centre that also has a HUGE gift shop with over 80 outlets selling local arts and crafts. Beautiful place, was so impressed. Back in the hotel I finally had the opportunity to appreciate what a beautiful building with stunning original features the Waterford Lodge is. It does seem to be suffering a bit from. COVID hangover in terms of some work in progress... ....I can only speak from our personal experience which was a positive one, especially the friendly, professional and canny staff.

The down stairs bar area was nice and clean but the upstairs rooms where a little dated. The breakfast was enjoyed by both myself and my husband the village that the hotel is in was beautiful and worth a good walk around

If only the decor in the accommodation areas was a good as that in the bar/restaurant areas our experience and grading would have been so much better.

Staff were absolutely fabulous, very busy but still were very pleasant. Enjoyable stay.

The hotel is in need of a coat of paint. The communal areas and room were very tired. The bar area was not very clean and tables were left uncleared long after they were vacated. I’m assuming that there wasn’t enough staff.

Booked a one night stay. Room awful, dirty, in need of a total re fit. Tired peeling decor, curtains hanging off,stains and mould, dirty skirting boards, stains on walls. Breakfast service slow, tea urn cold, black pudding and hash brown not cooked, toast was warm bread. Breakfast service staff need full service training , extremely poor setup. Girl serving on tables texting from her phone then touching plates. Worst place ive ever stayed in. Have read a guest says its like Fawlty Towers, id have been happier there!

This is the worst Sunday lunch I’ve had in a long time the meat was tough vegetables awful and the service shocking a young girl more interested in looking at herself in the mirror other member chatting to themselves most of them had to remind them of my sweets which they forgot about the only good thing was the tea I would not go back here and won’t recommend it to anyone