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Ibis Berlin Neukoelln
3.8/531 Reviews

Ibis Berlin Neukoelln

Berlin
I stayed in the hotel on 8 December for one night with my wife, 3 years old son and 2 months infant daughter. Upon check-in we received an upgrade and a welcome drinks voucher being a Platinum member of Accor. I informed the reception that I would like to have a late check-out up to 2 PM because I will be outside at other part of the city for a meeting and might be late in afternoon. The reception agreed to it and told me that Platinum members have free late check-out. I also asked if the hotel honors Accor Ambassadors and the hotel refused that they are a franchise and they do not. The room given to us was Room 54 and it was good and hot as per the weather condition, 0 degrees outside. The beds were comfortable. After check-in and leaving the luggage in the room, I came to the lobby and I was working on my laptop when my wife informed me by phone that the bathroom was having a bad smell and the shower area had a problem, the water does not drain. I checked it and came back to the reception. The manager herself was available at reception and I informed her about the issue. She said she will get it checked. I went back to the lobby to work on my laptop. Despite complaining, the issue was not solved neither we were given any feedback. Next day I could not take a shower before going to work because there was plenty of water from the previous day. I tried to fix the drainage by myself but the water was taking a lot of time to drain. I left the hotel for the meeting. Around 11:45 AM my wife called me and said that the hotel wants her to check-out. I told her that I will send an email to the reception, if they come again tell them that I sent them an email and if they insist, come to the lobby with the luggage but it was difficult for her to come out with the luggage and the infant at same time. My wife had a health issue and it was not possible for her. I did not had local German calls allowed on roaming. I only had an internet SIM for EU. I excused the Deputy GM of the company I had a meeting with and sent the hotel an email. The Deputy GM asked me if there is a problem and I explained her that the hotel wants my wife to check-out now and being a Platinum member the late check-out is possible and I already had it discussed yesterday. She offered me to talk with the hotel directly using her mobile. She dialed the number and phone was on speaker. The phone was answered by the manager herself. I was told by the hotel that the hotel is fully booked but they lied, I checked later and several rooms of all categories were available including the one I stayed. I made a reservation for the same category of the room I am staying in just to show them that they lied and that the hotel is not fully booked. Reservation was late canceled as cancelation was free until 6:00 PM. I returned to the hotel as soon as I can and we checked-in to another Accor hotel. We are staying in Accor hotels since a long time and we never had such issues. In short the said hotel is

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Top rated hotels in Moses Lake

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Ramada by Wyndham Moses Lake
4.2/5101 Reviews
I stayed for six days while in town on a job near by. The hotel got decent reviews and with working long days, I really just needed somewhere comfortable to sleep. The upside, is that the room was very clean, the bed was very comfortable and the hotel in general was well kept and the staff were very friendly and helpful. The downside, is that the rooms are really dated....dark carpeting, dark woodwork, aged and discolored draperies and older plumbing fixtures. The upside, as I said, is that the property is very well maintained. For as dated as the rooms were, there didn't appear to be any low quality repairs as is typical with many hotels with aged and dated rooms. Breakfast was early, hot and consisted of biscuits and gravy, eggs, bacon, sausage, cereal, etc. For long, 14hr work days, this hotel was perfect for a no frills comfortable night sleep.
Holiday Inn Express & Suites Moses Lake
4.7/5100 Reviews
Going out will try to stay at the Holiday Inn, the overall service and environment are very good. Recommend this!
Comfort Suites Moses Lake
4.3/553 Reviews
I had a bad experience with my door key, but the front desk was always nice about fixing to he issue for me. They provided me new keys. The breakfast bar is always hot and fresh... that's a big plus and another reason I love to stay at Comfort Suites
Fairfield Inn & Suites Moses Lake
4.5/572 Reviews
My experience with your hotel in Mosses Lake was awful the duvet for bed was dirty and the bottom sheet had crusty crap on the sheets. It was obvious that the room was not cleaned and after looking at other parts of the room disinfectant has not been used in this century. Next time I am in Mosses Lake I will expect to see this site rebranded as a cheap hourly motel with the current management Right after checking in we left for a family emergency and when we returned and realized how bad the room was we had to sleep on top of the bedding. The phone headset was stuck to the phone base from all the sticky stuff had not been cleaned. The room was obviously not disinfected or even vacuumed which one would expect due to COVID-19. Housekeeping went into the room while I had a do not disturb sign on the door. I had medication on the bed and did not want anyone in the room and obviously respecting people’s privacy is no longer something your hotel chain provides. While with my dying father, I received a threatening note from Brandon that I had to check out by 3pm or I will be charged another night because they are not giving late check out no matter of status due to COVID-19. Last year I had the hightest status with you but I have recently been moved to Gold Status. Your status should not mean you get a clean room or that the person at the front desk does not have an attitude. I am a globalist with Hyatt and maintain a number of other statuses with hotels. I shared with Brandon how dirty the room was and the fact that the bedding was not changed and was obviously not taken care of. He did not do anything to address the problem, oh he gave us two free coffee for living in another person's mess. The staff failed to advise me at check-in that I would not get my late check out due to COVID-19. I guess they also forgot to tell me they are not cleaning or sanitizing rooms due to the pandemic either. As a guest that stays with you a lot I am horrified of the lack of cleanliness of the room and was so disrespected. I did not even take a shower because I did not feel safe because the shower was so dirty. All of this and I gave the hotel business for two rooms with the rest of the hotel vacant. I will never use this hotel again and frankly, this has left me to avoid your brand in the future and I will no longer work to achieve high status with your organization because this treatment was appalling.
Motel 6 Moses Lake, WA
3.2/5101 Reviews
Great hospitality upon my phone inquiry. Very forthcoming explanations about rates, the procedures, etc. The room was very clean and quiet. Any problems were immediately taken care of. The front desk people were obviously very concerned with the customers and any concerns or questions they had. The motel I had just left in Ritzville was just the opposite so this Motel 6 was quite a relief. Kudos to the whole staff at Moses Lake Motel 6.
Best Western Plus Lake Front Hotel
4.1/5101 Reviews
Service at the front counter was very good. I got in late and the staff was very friendly and helpful. Room was confortable and clean. A little dated but clean and nice. WOW view from my king bed room window. Sat on the chairs provided on my patio and enjoyed morning coffee. The breakfast was really good and the staff friendly. Would definitly stay their again.

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