Nancy S
April 17, 2024
We stayed at this hotel for a family wedding. We stay two days; a Saturday and a Sunday. Overall, this is not what I expected from the Marriott. We paid $250/day which is a substantial amount.we showed twice our first day so our towels were dirty. I asked at the front desk if I could have fresh towels and have our bed made. The lady said yes to the towels but said, “I don’t think I can ask them to make your bed.” I explained that I didn’t want clean sheets, just pull the bed together. We ate breakfast and spent a couple of hours in the lobby. I returned to my room, saw 2 maids in the hall and went into my room. The towels were on the toilet and the dirty towels were on the floor and the bed was unmade. At approximately $550.00 for two days I think they could have picked up the dirty towels and made the bed. I don’t think I should have to step over dirty towels and make my own bed. The food selection at breakfast was minimal and the scrambled eggs were not hot. Poor customer service.