Guest User
December 31, 2023
The worst experience ever. The man on reception had an attitude problem. Booked a unit months prior for being ground level and 1 bedroom. On arrival, found we had been moved upstairs. If we didn't like it we could go elsewhere, he said. We couldn't do the stairs. Man on reception got very verbally abusive, continually shouted at us, told us he didn't want us there, to get out, go somewhere else, swore at us, and said he would call the police. We still couldn't get a word in. He would not listen. Left us shaken. Eventually given a very smelly unit, from cooking, but the whole unit was filthy, old, needing repair, and uncomfortable. The one chair was facing away from the TV - to watch this you had to sit on hard dining chairs!! Highly recommend NOT to stay there. The reception man must have some very personal issues to treat clients this way. We have stayed at this place a number of times before, but never been treated this way. Why this trea**ent now, one needs to ask!! He was guilty of "elderly abuse".