Grandstay Hotel & Suites Mount Horeb - Madison

This was my second stay at the GrandStay Hotel in Mt. Horeb, WI. It was just as clean and comfortable as my first stay several years ago. The staff was friendly and efficient. Room was clean and smelled fresh. Towels were bright white and plentiful. I liked having the Keurig machine in the room with a small selection on tea and coffee. Free breakfast is a nice bonus!

5 star ALL the way, everything was excellent, will be returning in June!!!

It was a great stay! Everything was very good! Clean rooms, clean lobby and a very nice breakfast in the morning.

Great service and nice staffs.

The Grandstay was comfortable, clean, and the pool and hot tub were well maintained and quiet when we were there. The breakfast was surprisingly good the first day, but the Saturday morning when we left, the staff was overwhelmed and the little buffet was pretty sparse for quite some time, though it was partially replenished later on. The room was very nice, clean and quiet. Both my wife and I found the pillows to be pretty awful, being way too large to comfortably use. I used my folded up down jacket as a pillow for the last two nights there. Better pillows, and far fewer of them would be nice.

Looks nice but here’s the details: Lady came into our room with her room key. We were sitting in the bed watching TV, you’d think she would have apologized and left but she looked around and finally mumbled something and left. We asked her, “Do you think you are in the wrong room?”, like there is obviously something wrong, but she didn’t respond. I went and got new keys made and made sure to lock and block the door. I read another review on here with similar situation of someone getting a key to your room. Lock the door! Spotlight shining into our room all night. The crappy window shades did nothing to block the light. Also windows are paper thin, anything that happens outside you can hear. Birds chirping, cars driving by, people coming and going. Not near a major highway but still heard everything outside. The major things I want from a hotel, darkness, quiet, comfortable bed, they really failed. We had a coffee maker in our room. No cups, no coffee, no amenities, no ice bucket, no free bottled water (which would have shocked me). One tiny bar of soap, nothing extra like shampoo and conditioner. Looks like it was remodeled not long ago. fixtures aren’t real old, but really cheap. Also there was caulking smeared in bathroom floor and paint stains, looked sloppy. You did have to look close to notice but overall it was fine just not well done. Place was clean, we had towels, there is a pool we didn’t use, big whirlpool tub in the middle of the room we didn’t use, tv worked, wifi was good, breakfast was adequate. If you want a good breakfast go to a restaurant. Free hotel breakfasts are worth what you pay for and this place was in that category. One nit pick thing, when I talked to front desk there were people there but when I asked a question they talked to each other, not in English, then finally one of them would talk to me in English. Just a nit pick with me on customer service. They were courteous and answered me nicely but I was not sure what was going on until someone spoke in English. It seems like a small thing and overall my review is bad so just another thing that bugged me. We stayed here to move my son home from Madison. One night. Never will I stay here again.

Room was as advertised. Loved the intimate two person hot tub in the room!

I believe this was one of the best Hotel stsys ever. They check all the boxes.

Very accommodating and clean.