I was in Tennessee on business and left Memphis at about 9:30 PM to head towards Knoxville at about 1 AM I was done driving and stopped in Mount Juliet. Tried making reservations online but being that it was into the next day I couldn’t. I went into the hotel and Tim was at the reservation desk and proceeded to assist me. He spent a good 40 minutes on the phone Hilton Support and they were unable to book a room. However, Tim figured out a way to get me into a room and was so accommodating. When I stop by the front desk in the morning to check out, the manager was there and I didn’t get her name, but she kept apologizing for how long I had to wait for the room while Tim was figuring out the situation. I was more appreciative than anything. They comped my room, which I insisted they did not need to do. I highly recommend this hotel. The staff is amazing.