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Hilton Garden Inn Mt. Laurel

Hilton Garden Inn Mt. Laurel

4/5102 Reviews
Hospitality and cleanliness has taken a backseat at this establishment!! You are required to give 24 hours notice for housekeeping due to a staffing shortage. Ask yourself this, if this place has a shortage, do you REALLY think that your room will be thoroughly cleaned to prevent the spead of Covid-19? I don't think so. If protocols to ensure you have a guaranteed clean room are lessened due to staffing issues, I recommend staying at a different brand of hotel. Shame on you Hilton for allowing this practice under your watch. I was forced to check out after a 3 night stay because no one would clean my room. A 24 hour request for housekeeping at this point should be irrelevant to prevent a guest from checking out. General Manager, Scott Fisher and Assistant General Manager, Ignacio Fonseca agreed to follow this disgraceful practice. Seriously, the entire staff is operating at sub par standards. Don't waste your money or time here.

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