Hilton Garden Inn Mt. Laurel Reviews

Very clean and professional hotel the church service and breakfast was amazing rooms and Pool was clean

The room was neat and clean, and it was good to stay in a Hilton hotel. After prepaying by credit card, it will be refunded to the account immediately after checking out the next day. It is still a good check-in experience, yes.

Overall it's good, the service staff is very friendly and proactive, Hygiene: Good It's rare to wake up early in the morning and see the sunrise in front of the window🌅 Breakfast is also cooked

The room was old, unclean and noisy throughout. I paid for breakfast and the waiter wanted to charge for breakfast again.

So many people came down expecting to be able to eat the continental breakfast buffet that was laid out only to be stopped by the staff and told that it wasn’t complimentary. It was very off-putting. Just make the cereal and bagels free. Also, the walls were quite thin and I could hear the people next door and people talking loudly in the halls.

Manager was nice and kind and very insightful to the needs of me and my family

Pillows were terrible. Bed was uncomfortable. When did bathrooms stop having fans?

The staff was great and the room was clean but seemed dated. There was no fan in the bathroom and they didn't have free WiFi (we used hotspots on our phone, that worked okay). The kitchen staff was great but in a world of free hotel breakfasts, they charge. Just something to know before booking.

Fantastic greeting upon arrival and VERY helpful front desk service. Room was clean, equipped with fridge, microwave oven, desk, cable outlets, plenty closet space, and nice bathroom. Housekeeping could be better. Yesterday, my room was only partially cleaned and lacked replenishment of coffee cups and ice bucket liner. Also, bed was not refreshed. At 11 am the housekeeping staff slammed almost all the surrounding doors and was SO loud that I had to discontinue my video conference meeting. TRULY, VERY VERY VERY disrupting. Will I stay here again?…Yes, however, I will be sure to exit the building prior to housekeeping routines -by 11 am!!

The hotel overbooked rooms, even though I was booked 4 months in advance, not to mention I was part of a wedding party that had reservations for the 5th floor. I was somehow booked for 5 rooms although I had only reserved one room. I was told I was not able to reserve a room for 5 days so I was forced to have two separate bookings due to me and my wife arriving one day prior to the remaining wedding party. This was such an incredible inconvenience to me and my wife and entire wedding party. We were not allowed to be on the 5th floor as requested and granted upon arrival. I was forced to switch hotels due to the lack of communication and competence of the staff to accommodate its guests as promised. I have never had this experience even with 1 star hotels. I was ensured that I would receive Hilton Honors Rewards and it has yet to happen. To be forced to find another Hotel was down right despicable customer care on the part of Hilton. I had faith that The Hilton Brand stood behind quality service and this unfortunately was not the standard for our stay!

Nothing convenient in walking distance -- but in a nice business district so feel safe and it's quiet.

The lady who checked me in was very short with me. The one at check out was very informative so I appreciated her.

Biggest disappointment was at check out the individual at desk was not amiable Worst room coffee set up ever, 1 sugar, 1 sweet&lo, 1 creamer and no stirrers

Everything was going good until we checked in and was getting comfortable. I noticed on the floor has these tiny red items. I checked in with my 1 year old and he picked one of these items up. When I went to take it from him. I noticed it was pills. I immediately contacted front desk to inform them the room was not clean and how very dangerous that situation was.