Hilton Garden Inn Charleston / Mt. Pleasant

We had a quick overnight stay at this hotel. I will definitely stay here again next time we are in Charleston. The hotel was clean. The staff was polite and attentive. Robert was particularly helpful. Breakfast was delicious and has cook to order options. I definitely recommend this hotel.

This reservation was cancelled by Hilton Rewards in Jan 26. But hotel did not honor that cancellation and refuses to refund the $178.08 they charged me for one night. They are very uncooperative and their manager, Erika Duque, should be ashamed at her lack of compassion. My cancellation was due to the fact I had to have surgery at that time. Never never trust this location.

The front desk is always very friendly and helpful. I’ve stay at this property before and will be back

Clean room, staff was friendly shout out to my to the one front desk staff member "DC". I didnt catch his actual name he recently relocated from the DC area but he was helpful in providing directions and fixong our room key issue.

Spotless ,clean , welcoming , beds were comfy , soap and shampoo /conditioner was provided - coffee maker ! was a excellent stay and really close to Charleston ! Mt Pleasant is the place to be though !

This hotel was better than a 5 star - much better! From the night clerk that checked me in to the morning staff that checked me out - so friendly and accommodating. I had asked the night clerk to have my room stocked with ice and extra towels; she did this before I arrived. This morning an employee was on the floor scrubbing table chair legs. I can’t brag enough! Great job.

We got in super late so we I went to check in the lady said she had already missed our check in time and she had done her audit. She said we could sit down and rebook but we still wouldn’t be able to check into until 12pm. The time was 3:45am

Overall, our stay was extremely pleasant, with clean rooms and excellent customer service. Jessica in the restaurant truly went above and beyond each morning to make sure my grandmother and I felt comfortable and welcome. She was incredibly sweet and had such a great sense of humor. By the second day, she already knew our breakfast orders, which made us feel so well cared for. I highly recommend this hotel—especially if you have the pleasure of being served by Jessica.

This hotel is very poorly managed. I had reserved 3 separate rooms for 3 nights and booked the last night via ******* as my family had a last-minute change to our vacation plans. One of the rooms