Holiday Inn Express & Suites CHARLESTON NE MT PLEASANT US17 by IHG

Great hotel

Worst hotel experience ever, frankly my dear this management really doesn’t give a damn about you. From the moment of entry, the front desk clerk immediately started telling me that there were no handicap rooms even though I had reserved one well in advance and paid for it. She stated if she gave me a handicap room, it would take it away from someone who really needed it. My husband really needed it! She began dropping the F bomb and got on her cell phone. I was shocked to be treated in such an unprofessional manner!! After finally getting in a room, It was extremely substandard. There was a bathtub which my husband could not get into and a crack across the window with no window coverings that worked they were broken. A bright light shined into the room all night. The barn door to the bathroom did not shut. We immediately checked out the next morning. My husband has now sadly died, and that was the last Christmas we were able to spend time together. He was so frustrated from no sleep that he left and went back home since he couldn’t shower. I asked that the manager contact me and months later she never has even though corporate has sent numerous emails requesting her to call me. She really could care less and if I were you I’d go anywhere but this hotel it’s obvious they really don’t give a damn about anybody if you have a problem especially if you are handicapped. Look up the number of complaints made to the better business bureau with no response!!

BEWARE OF BED BUGS!! My husband woke up with over 50 bites on his legs. He checked the sheets and saw the bed bugs. The manager moved him to another room and never gave him the incident report he requested. I am still trying to get a refund since the manager will not call me back. When I called they either say she isn’t available, don’t answer the phone or hang up on me. Avoid this hotel!!!

We have been visiting our son and family for 10 years and staying at this hotel 2-3 times a year… we are no longer doing so. 1) we were unable to park our car due to trucks carrying machinery, moving trucks, and 18 wheelers taking up 35-40 spaces forcing us to park in an unlit road. When asking the staff why this was allowed, we got a lot of blank stares, and were told they shouldn’t park there but…. 2) we walked to our first floor room and were greeted with a damp, musty smell… this is after having turned the air on 6 hours earlier when we first checked in. 3) The bed was not really made well, so my wife pulled the sheets back and found a bunch of hair on the sheets. This is in addition to coffee (we think) having been spilled on the floor and nobody really mopped it up… at this point I called the front desk, asked if they had done anything to allow us to park in the parking lot. I was greeted with an attitude, which was fine because we told them we were checking out …. So at 12 midnight we went to the courtyard by Marriott and parked our car, had a comfortable bedroom and clean sheets… We have noticed a decline over the last few years but this adventure will end our stay at this Hotel. Never Again.

In town for a baseball tournament and had rooms blocked off for us, supposedly. After 20 minutes of searching her computer she found us. Room was very moldy smelling. We had to run very cold air constantly to keep smell from being too strong! For 2 hours at the pool we tried to get towels and last time we asked they said we couldn’t have any because people were taking them to the beach. So, I used a room towel, which there were only 2 to start with. A family in our group was locked out of their room for 4 hours! Were told lock needed replaced and had to wait on someone.

This is the single worst hospitality experience I have ever had. If you value your health or basic respect, stay anywhere else. As an IHG Platinum Elite member, I am appalled. THE ROOMS: We were cycled through three uninhabitable rooms. The first two had mold-infested AC units (confirmed by their own staff). The third room reeked of urine. THE SERVICE (KHALA): The receptionist, Khala, is a complete liability to this franchise. Like other guests have noted, she is rude, impolite, and prioritizes her personal cell phone calls, or listening to music, over guests. Furthermore, several guests waited during the evening for her, because she suddenly disappeared. When we politely asked for a sanitary room, she became vile and hostile. She didn't act like a hotel professional. Khala acted like she was looking for a confrontation. She actually shouted at us, admitted she was mocking my wife with a colleague, and told us we could "wait in the lobby until 6:00 AM" if we wanted to see a manager. As a result, my wife started to cry afterwards. Her aggressive demeanor and attitude are questionable. I have video footage of her aggressive behavior, the verbal insults, and the unsanitary room conditions. This hotel is a health risk and the behavior is dangerously unprofessional. IHG Corporate has been notified and will be provided with the video footage.

We have stayed in a lot of holiday Inn express and they are decent for this level hotel. It may have been just an off weekend for the staff because there was a huge crowd of kids staying there for a baseball tournament. We were not part of that group. We were there for a wedding. The location was fine for our needs. The carpets in the halls were really trashy lots of debris that needed to be vacuumed. The bed was really hard (I did inquire about a mattress topper but they didn’t have). I asked for a blanket but they didn’t have. Our bathroom wasn’t super clean but it was updated. The battery in our door stopped working when we came back from breakfast after the first night and it took 40 minutes of a staff member trying to use coat hanger to open the door then another 45 to replace the battery so we could close the door. There were down pillows I liked. The front desk person when we checked in was not friendly/engaged (probably overwhelmed from being sold out). I did not get recognized as an IHG member. Breakfast was fine better than some free hotel breakfast (pancake maker vs waffle). We didn’t use pool or gym. Elevators were fast to arrive. Nothing terrible about our experience (other than the door) but just not quite top grade

We recently booked a stay at the Holiday Inn Express located at 1104 Stockade Lane, Mt. Pleasant, SC and had a terrible experience that I thought upper management should be aware of. I have never written a complaint in my life as I typically feel everyone is entitled to a bad day but the treatment we received was absolutely atrocious and it seems like this may be the norm for this particular front desk employee. My husband and I booked our overnight stay for Saturday, 3/14/2026 and Khala (I believe that is what her necklace said, but she would not tell me her name when I asked) was at the front desk. We arrived early for our stay and decided to see if there was early check in available so we could unload our bags. We asked if there was early check in and Khala, without ever looking up from her personal cell phone, told us to come back at 1:30. When we were told to come back at 1:30 with no further explanation we thought that meant a room would be available then. So we were excited and decided to delay our visit to the beach and grab some lunch first instead. We came back at 2:00 for check in and were told to come back in 30 minutes because the cleaning staff had not notified her that any rooms were available. My husband and I figured we would just head to the beach rather than waiting around for a room and that was not a problem. We did feel like an explanation of you can try again at this time but it’s not a guarantee, or putting her cell phone conversation on hold to speak with us, or checking the computer to insure there were, indeed, no rooms available would have been more professional, but we were on a weekend getaway and in great spirits and just excited to begin our day. We enjoyed a few hours at the beach and came back for check in at 5:30. When doing so, Khala said “So we have a room with a double bed or you can cancel.“ My husband stated that we had made a reservation for a king bed and asked why would it not available? She said there had been kings available but people checked in before us and took them all. So my husband said, “So we either take the double or leave?”and she replied, “Yup!” My husband, very nicely, asked if a discount would be offered for the queen bedroom and she said no. My husband again said he felt there should be a discount and I told my husband to just take the room and we will complain later..meaning ask for a discount from management at a later time. It was a minor inconvenience to not be able to have a King and I likely would not have not even brought up the topic with any one else. I just was excited to get ready for the evening and go enjoy our plans. Khala, got extremely rude and ugly and said that I said I was going to complain about her. I told her I meant I would request a new rate from management at a later time and I never said I was going to complain about her. Anytime I tried to talk she told me that I was getting loud with her. My husband said,”You think that’s loud?

The air conditioning unit was loud & the refrigerator rattled. The room temperature was very warm upon arrival. It was set at 77. Once I turned the temperature down, the room temperature was better. More variety for the continental breakfast but overall it tasted good. Front staff was friendly. TV & wi-fi were good. Fair price for the amenities provided. Location is on a busy street which made it difficult to get in/ out if the parking lot. Overall, we enjoyed our stay.