Holiday Inn Express & Suites Mount Vernon

We had one night at this hotel on a multi-day trip. When we arrived for check-in, our room wasn't ready until an hour past check-in because they had a housekeeping staff person quit in the middle of the shift. We were told that the type of room we had reserved were usually last on the cleaning lists and take the longest. Thankfully the front desk clerk was able to put us in an identical room that was ready earlier than the one they had originally assigned us to. That room looked like it had been hurried through as the towels were not neatly placed and the beds were not pulled as tight as usual. But the linens were all clean and so was the floor and bathroom - it was just a hurry up job likely due to the loss of a staff person mid-shift. The public areas of the hotel are in need of some attention for things like the back door that doesn't close properly. The elevator sounds like someone is playing ping-pong in it, so that had us using the stairs. The hotel does have a generator which is good because the power went out during a storm while we were there. When guests inquired about procedure for severe weather (tornado warnings), we were told just go in the hallway on the floor we were on. The breakfast was delicious with crispy bacon, variety of eggs, and the usual cinnamon rolls, pancakes, muffins, etc. While the hotel is right next to the interstate, we did not hear traffic from our room which faced the interstate side of the hotel.

Our new favorite hotel!

Nothing

Got stranded during bad weather. It was a life saver!

Friendly staff. Overall clean. Pretty decent breakfast included. They do a $25 incidental charge I don’t agree with, that is supposed to be refunded after checkout.

The staff were very friendly and accommodating.

Clean and comfortable. Best breakfast of the many I have consumed at hotels.

Good hotel nice