Guest User
October 31, 2023
do NOT recommend!! Pros: -The animation team and the size of the pool were the only good parts. We went towards the end of September for reference and stayed for just over a week. -We had to eat out every day (highly recommend the restaurant called Umbrella just outside the hotel- incredible food, staff and so cheap!). Now for the cons: -We paid for a ‘50 minute massage’ each from the spa which was actually 10 minutes of a massage, and then 40 minutes listen to the “masseuse’s” chatting, laughing, commenting on my skin, shining her phone torch in my face because she didn’t believe my age, inviting other staff members in when I was wearing nothing more than bikini bottoms!! and eating their lunch and leaving you laying there in the dark. An incredibly awkward, humiliating and uncomfortable environment. The massage wasn’t even good. -The rooms were quite dirty, floors all dusty and gritty. -We had to move rooms on our second day as there was a water leak. -To get to our toilet, we had to open the bathroom door, stand in the shower, then close the door behind us to get to the toilet. —There was also a rusty nail sticking out of the floor in front of the toilet. -Hotel looks unfinished despite its age, one of the staircases is covered in cigarette butts and litter. -The lift doors don’t close properly (you can see outside the lift, I’m talking a good 1-2cm gap!) and the lifts jolt and move around which is terrifying in itself. -The website is misleading, all the hotel restaurants and facilities it says are open until mid October are not, the only food was from the main buffet restaurant- cold, non-descript food absolutely covered with flies. Revolting. -Pool bar does not serve alcohol. You have to go inside the main hotel lobby to that bar. -You can only get bottled water after 8pm- only 1 bottle per room?! -So, so, so many flies. Constantly. Everywhere. -Told its not hot enough for air conditioning in the rooms despite it being 30°C.