Guest User
June 3, 2024
We recently stayed here for a wedding and our room was beautiful, the staff were accommodating and helpful. Had it not been for my experience with one staff member, I would be giving this hotel 5 stars. At the bar in the function room, Noel came over to serve me. I asked if they had any orange tonic, to which I was told ‘no’. I pointed to the bottles of Poachers Citrus tonic that were clearly visible and politely asked ‘are they not orange tonic?’. Without moving, he brusquely said, ‘no, because I’ve already told you we have none’. His attitude was extremely rude and condescending, so much so that my partner said he would get the drinks, meaning I could go back to our table. Once I left, he made derogatory comments to my partner about women and how they should be left at home. This experience really tainted our stay and outweighed the positives - we will not be staying again.