DoubleTree by Hilton Hotel Libertyville - Mundelein

Nice hotel, only stayed while was doing local meetings. Check in was easy and quick. Had a good night's sleep.

Had a very enjoyable weekend stay. My son took me away for my birthday. Everyone was very friendly. Beds were very comfortable would definitely stay again.

Highly displeased with the way they handled our penciled in reservation. We called weeks ahead of anyone else for the spot we needed for our Christmas party. We get an email to inform us that although we were penciled in, there is a company that "always" has that weekend for their Christmas party, and we would have to make a decision (during that phone call). By the way we needed to make a decision without even an idea of what reservations for the conference rooms would be. So, they basically told us take it or leave it without anything to base our decision as it pertains to cost! Then at the same time we didn't get to respond because we were informed that the other company was "already signing"! What the heck! On April 17th I go to check out, the attendant rudely yells from the back room, "I'll be right there!" I was checking out, so I just placed my room cards on the des and I walk over a few feet to grab a cup of coffee (waiting for the attendant). She yells at me from the desk and says, "You need to put your cards in the box yourself!" Ok, no problem. I put them in the box and kindly asked if she would print out a receipt for me. She rudely asks, "Well, what's your room number?" I give it to her, and she says, "I will not print one out because you ordered off of *******, which is understandable, but the demeanor from this person was disgusting. I will say, Rita Lavelle and Diane Parker....great people to work with! The Complex Group Sales Director....could use CS training! We've held our annual summit, Sales meeting and our Recognition party along with room blocks for other leadership meetings throughout the years. It was unprofessional to have been treated this way.

Quiet and comfortable

Good location

This is our 5th Christmas Eve stay at this Doubletree. The staff is always friendly. The beds are comfortable. The entry welcoming.

Wow! Beautiful, clean, warm pool, affordable and friendly! This hotel is my go to whenever I’m in Lake County IL!!

Checked in late, price was great, it still could use some Reno’s, coffee in lobby horrible, but all in all not a bad stay!

Very convenient to our travel plans