Booked a 2-night stay. Day 1: Used Waze to find the place, so we went directly to the parking entrance at the back. We were told we needed a pass that is given out at the front desk. The road was a one-way street, so we had to maneuver in a narrow street. Since I was already at the front desk, I decided to checked in. We checked in 2 hours after the supposed check in time, yet the room was not ready. Had to wait 20 minutes, but I was told our check out time was pushed back for 2 hrs. I appreciate that, but only because our purpose of staying was a staycation, so we're not really particular about the time. However, here we go again with the parking issue. I stayed at the lobby with my parents and sister to wait for our room while my brother and his girlfriend parked the car. My brother called me to say there's no space available and complained that the parking area was super tight. He also said the attendant was not helpful and simply told him the obvious, ”Sir, walang available,” then walked away without even suggesting somewhere else to park. My brother called me again to ask for assistance. I approached someone from the front desk. He asked the lobby guard to tell the parking attendant to let us park at the second level. Idk what's the issue with that. A private parking area, I guess? When my brother got there, there was also no available space. The attendant again said the same thing and added we could park outside. Note that there was typhoon Paeng at that time, so my brother didn't want to park outside. He called me again, and again I asked for help. The lobby guard personally went to the parking area to assist my brother. That was the one good thing to have happened so far. While waiting for the elevator, the group behind us also encountered the same problem. They chose to park at the commercial area across the street and asked the hotel to compensate the fee. As for the room, I have stayed in a place managed by HII before, so it's fair to say I'm beyond disappointed. The furniture and the fixtures look really old. There were stains on the chairs. Between the two bathrooms, one has a stained toilet bowl, the other has a lingering stink that my sister described as the smell when someone just pooped. The worst part was that that bathroom is the one inside the master's bedroom. I could smell the stink while on the bed. Good thing my mom brought an extra alcohol spray, but the smell was still there. The sliding door of the shower area was also broken and the water temperature was difficut to control. Of the three bedrooms, there is only one tv. The other tv is in the living room. My booking was a room good for 6 adults, but the things prepared (slippers, chairs, plates, cutleries) were only for 3. No hand towels. Ordered room service for dinner, was told food would be delivered in 1 hour. It was 15 mins late. Plus they only allow cash as mode of payment. Very unusual for a hotel. At least the bed, sheets, and pillows looked decent. We
Excellent
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