Hotel Lago Maggiore - Welcome!

We loved this hotel…our room had a fabulous view of Lake Maggiore and the Alps. The staff was great. We had drinks each night by the fireplace at the hotel bar. Unfortunately, it rained two days out of the four that we were there, but we made the best of it. We enjoyed the Museo Casorella and the Ghisla Art Museum and walking through the old town. We had dinner 3 nights at Mama Mia, a half a block away, and enjoyed their wonderful pizza and seafood.

This experience was a new one! Never have I been treated so disrespectful in a hotel lounge. I visited my parents here in Locarno who have been living here for the last 50(!) years, so they are locals. This hotel has been redone recently and is under new management. My parents have recommended to their visitors this hotel because of location and positive ratings. They wanted to show it to me on my recent visit and suggested having a drink in the lobby. Upon arrival we saw a nice seating group but noticed a reservation sign. Since the lounge was only about 1/2 occupied we asked the receptionist who was stationed right in front of the seating if we could just have one drink there. She was very friendly and told us it was perfectly fine to sit there. We settled down had a quick conversation and went over the menu when a waiter came over and in the rudest way told us off, picked up the sign and pretty much held it in our faces. We told him we had asked and were given permission to sit there, but if it’s a problem to please give us another option. He only looked at us as if nobody ever asked him for seats before, gave us a stressed out look and told us we just can’t sit here. Then he just took off. We were a bit confused and as we left we ran into the receptionist who asked if there was a problem. I told her that it feels like we are not very welcome here. I know she felt bad and probably would have helped us with that guy but by that time the nice moment was gone. I felt very embarrassed for my elderly parents who took me there, climbed up the stairs with their crutches just to be treated like we are an inconvenience. Needless to say I will find a different place for my family’s visitors in the future!

Words can’t describe how much we enjoyed our stay at the hotel. We stayed at the hotel in October, 2023 with my wife and our 8 months daughter. Staff made sure our stay was very comfortable from arrival until departure. Front desk staff were amazing as well as breakfast staff, I can’t thank them enough for their hard work. Staff were very friendly, professional, and helpful. Room was spacious, modern, clean, and very comfortable. The view from the balcony is breathtaking. The hotel location is ideal, everything is on a walking distance. The hotel has two entrances, the front main one is on the lake and a back entrance is just next to the end of the train station which is amazing. On our day of departure, the staff surprised us with a birthday cake for my birthday! It was very thoughtful and generous. They offered us a late checkout on our departure day which was very kind of them. I highly recommend this hotel for anyone visiting Locarno. Thank you everyone

Very updated property!