Murray Hotels with Pets allowed

Room was nice enough. They were still doing the breakfast bag thing?? Got a knock on my door one night and they said water was running into the room below me. I think they expected to find that I had left something running that was causing the problem, but the problem was not coming from my room. My company had sent an authorization for payment. I double checked at checkout that they charged my room to company and not to my personal credit card. They said they did not charge my credit card. Then a charge shows up on my credit card a few days later. And it is a substantially higher amount than anything that was on the company receipt. Waiting until end of billing cycle to see if charge is still on my card, and if it is I will get on the phone with them and ask what they are doing!

Breakfast is a simple American breakfast, there is a free take-away coffee, hot water is available 24 hours a day, it is very convenient, the first time I stayed at this hotel feels good! I took two old people and asked for a room with two big beds. It was quite spacious and convenient for each other. In short, it was nice and clean and tidy.

Staff was friendly and helpful.

To begin with the people at the front the front desk were extremely rude, couldn't speak English very well and then there were booking issues that my wife had to deal with before we even got there, then there was the Construction issues (streets all dug up) that blocked us from even getting into the building/parking area without spending almost 45 minutes hunting for a route that would get us in even after calling the front desk asking for alternative streets to get to the building. They didn't even know the name of the streets around them to provide directions. This went on all week and several people who had reservations there experienced the same thing and voiced their dissatisfaction the the front desk only to be dismissed, again very rudely. The halls were dirty as was the room. We had no water on Friday for over 12 hours due to the afore mentioned Construction. The outside doors at the end of the halls did not lock allowing homeless folks to come in at all hours of the night to use the vending machines, we didn't know who was supposed to be in the building and who wasn't, therefore we did not feel safe the whole time we were there. We checked in on 9/6/21 for a Convention for our business. We had no pets, but when we checked out they did not want to give us a copy of the receipt. My wife insisted and they finally provided one. She stood there and reviewed the receipt and found where we had been charged a q”Pet Charge” on 9/8/21, the third day of our stay. She confronted the Desk Clerk who started making up stories to justified the fee. She told him to remove it because did not have any pets with us and they said they could not do so at that moment and would do it later. We checked our credit card a few days later and again after we returned home to Tennessee on the 24th and the charge had not been removed. We have disputed the charge and asked about how we can file credit card fraud and thief charges against this hotel. The information is being sent out to us. There room was never cleaned, nor replenished, we had to go to the desk every day to get towels, wash clothes, toilet paper and carry our own trash down to the lobby to get rid of it. We would have changed hotels had something else been available, but with the Convention and a couple other large events going on in the area, there were none available that would work out and then we are told that even if we had found another place we would still be charged the fee for the entire 8 days whether we stayed or not. We were stuck. We wouldn't recommend this place to anyone and we certainly won't be going back there.