Buffalo Mountain Lodge

HORRIBLE EXPERIENCE! Save yourself the hassle and don't stay here. I booked a last minute stay for two nights, got there at 7pm to find no hotel lobby or receptionist, just a maid manning the bar with a couple of native people there, who could barely speak English. She stated that we couldn't stay there as the money had not been received. Then the owner gets on the phone, saying 'you can stay because it's late and give me the cash tomorrow". So we stay the night, there is NO running water, forget about hot water, NO wifi, NO heat, (I had to pull out my sleeping bag), and mould in the room, which meant I had to use my inhaler. Barely slept the night, couldn't shower, brush teeth or any of that. Left early the next morning. Came back to talk to the guy and he says that he never received any money from ********** hence he would have to charge me for the rooms. I refused to pay again hence did not stay the second night. In the mean time, I call ********** and they are completely unhelpful, saying that they will follow up with the owner. 2 weeks have gone by ... nothing has been done and I have paid $175 for two rooms for a crappy place that is advertised all over the internet on hotels, booking, trip advisor etc. I can't believe it! Totally aghast! Also, can't believe that ********** did not take any responsibility for advertising blatantly false information. Wow! All I can say is that they've lost me as a customer. Save yourself the hassle, peeps!

Really nice stay. The staff was super friendly and supportive. The room was very spacious and the breakfast was very nice too. It's also located just 5 minutes driving to the National Park. Would highly recommend it.

Nightmarish experience. I was traveling with a friend who wanted his own room. We booked this hotel at the last minute as it was close to the NP HQs. We arrived at 7 pm to find no front desk, just a bar area that was manned by a young lady who stated that we couldn’t stay as the owner had not been paid. Then the owner called stating that it was late so we could stay and that payment could be discussed in the morning. The hotel did not have wifi as advertised, there was no running or hot water and there was a strong smell of mould in the room, prompting me to needing my inhaler. The next day, we left early to see the gorillas. I called ********** and they reported that the payment had been made, there was no refund for the rooms but that they would look into the matter. As the owner stated that he did not get paid, I decided not to stay the second night but I returned to talk to him. He wanted to settle the payment for the night before but as it was supposed to have been paid already I refused any further payments, until I got the matter sorted through **********. In the end, I never got my money back and it and it feels like this was a dirty scheme to extort money. I told the owner that he should not be advertised on hotels/booking if he doesn’t get his money and he stated that he was going to get off of the internet - obviously, that hasn’t happened.