Country Inn & Suites by Radisson, Muskegon, MI

Enjoyed the indoor pool and games! The room was pleasantly larger than I thought it was going to be and updated. The bathroom was larger than a usual hotel bathroom too. Enjoyed our stay! Sarah

I don’t like that it’s a limited access to pool or that I can only bring four kids an I have five

It's my fault for not reading the hotel's website closely before booking it; I just booked it based on the Country Inn and Suites name and previous experience with the brand. When we drove up, we knew it wasn't a traditional, original Country Inn and Suites, and the fact that it is still listed as a Quality Inn here on TripAdvisor says a lot about how our experience went. This hotel is undergoing extensive renovations. The lobby and breakfast area look nice, but as for the rest, well, I can only address the 2nd floor hallway of the left side of the building as that's the only other part of the hotel I went to. Why? Because the stairs (no elevator, but it clearly says that on their website) were dirty and the hallway was humid and warm. Our room had only been partially renovated as the beds seemed to be updated, but the sheets were pretty thin and the towels were getting threadbare. The door on our room didn't close properly; it had to be slammed to get it to shut, and needed some force to open it. The manager was in the hallway and made a note to have maintenance look at it. We checked out the next day and my comment was that they should NOT rent out rooms that have not been completely renovated. We understand it is a work in progress and hope that it will be up to standards, but at this point, it is not at all what you might think it should be based on the brand. I'd wait until they were done renovating or make sure to request a FULLY RENOVATED room before booking here. They've been working on it for several months and it takes time.

It was feasible for our stay.

Staff was great - but needing a wrist bands for the pool was crazy - & no elevator was a pain with 2 kids & lots of luggage

I like it

Employees don’t know how to clean found eye lashes and little papers on the floor had to get move to different room cause a/c not working people running and yelling down the hallways day and night felt I was saying in a zoo

The female Gm was horrible to us and had an attitude with us for no reason and I noticed she was picking at other guests as well , she was rude to my 3 year old and made us feel uncomfortable,