Holiday Inn Express & Suites Muskogee

Good

Shelby was extremely helpful and gave us the best service

I was very pleased with my stay; staff was friendly; room was clean and I loved the showerhead!!!

All of the cloth items in the room (i.e. bedding, chair, carpet, etc.) was damp. We don't know if it was the humidity or what, but it was weird. We would've said something to the front desk worker, but they were coughing a lot (they mentioned having pneumonia?), and we think they were not sober on our late night arrival. Because of the potential for infection/dealing with someone under the influence, we decided to just deal with it, and sleep under damp covers since it was a safe place to sleep on our way home.

They need to clean better! Mildew smells are bad. Floors are dirty. Front desk was rude. Hotel could definitely use some updating. No towels or shower curtain in room and phone in room didn’t work ………

First of all before I walked in the building it ranked of ********* and the front desk lady, I think her name was Amanda, was so unprofessional and rude. I think she was on something idk it was weird. Rooms are not cleaned properly obviously because my feet were black after walking on the floors in the room. The humidity in the building is so bad that my sheets and blankets felt damp, not to mention they had stains all over them. Air conditioner was filthy and when I turned it on it stinks horribly like mildew. There was a plastic bag taped over the fire alarm (that was really weird also). The drains were leaking black ick out the pipes under the bathroom sink. They said maintenance was going to come and fix the issue and never did. There is mold in the bathroom. There were presents of mold and cracks on the walls and ceiling, and you can tell it was just painted over. The balcony is leaking or something turning the valance brown when they are supposed to be white. If you walk down the hallways you can see the stains from spills that's never cleaned. I requested a different room and was told that they are not aloud to switch me rooms. Absolute worst hotel experience of my life!

Date time desk clerk, she was very rude , but the rest of the staff was excellent

The Manager Michelle was ruder than ever to me. Told me to go stay elsewhere & she Refused to help me.

The pool area smelled of too much chlorine and burned eyes. The oven was down at hotel and therefore very limited breakfast available. 0 protein, mostly carb loaded items, no fruits or other options, juice was out. No one at front desk to do full signout. Ended up leaving cards in box and hoping checkout was completed.