La Quinta Inn & Suites by Wyndham Muskogee

NO WORKING ELEVATOR, pool was dirty, staff was friendly, lots of people just hanging out

Property is under renovation. The room they have me was already open when I got to it. There was foot prints on the front landing of the door. All the lamps had no light bulbs for some reason. Sink was cracked. I’m guessing this room was next on the list for renos or the construction crews were using it. Besides that, tv channel were great, bed was incredibly comfortable. Room temp was excellent. Shower was good. Lots of parking. Gas station next door. Easy access. Staff is friendly and knowledgeable. Breakfast was just ok, not up to normal LQ standards that I’m used to. Will stay again after renovations are complete but not for at least the next year or so.

Where do I begin? This is one of the worst experiences I've ever had in the hundreds of hotel stays I've made over the past 20 years. The room was absolutely filthy! I found a dead wasp in the room, there were hairs in the bathroom, the couch in our suite was filled with stains that the hotel clearly never even tried to clean, the sofa bed was horrifying (stains, crumbs, dust), and one of the thermostats was defective. Sadly, this is just the beginning. The hotel had no working elevator, so we had to haul our luggage up and down 3 flights of stairs. One of the lamps was defective. They refused to clean our room. The phones were out of service. One of the phones did not work at all. Here's more! The staff refused to provide towels, sheets, and soap. We had to ask for these amenities. I firmly, but politely, complained about some of these issues. When I did, a staffer named Aloha yelled at me and told me get my luggage and leave the hotel because she was going to call 911. She did this immediately after my first complaint. She didn't try to talk to me, assist me, or resolve issues. She immediately threatened to call 911. When I called her bluff, she backed down. To make things worse, Aloha treated me like this in front of a trainee! Because of all of this, there may be a lawsuit coming. I am not a litigious person, but the utter hatefulness and disregard of the most senior front desk clerk put things over the top. NO CUSTOMER deserves to be degraded like this!

Trouble with the staff this time

We let them know we wouldn’t get there until midnight and it was 12 degrees when we got there and the heater wasn’t on. The room also smelled stuffy. Was not inviting after a long drive.

They completely messed up our reservations and gave our room to someone else and it took well over an hour to get it all taken care of! It is 11.24 pm now we got to the property at 10:15 and still have not got all the paperwork we need!

Exterior trash. Cleaning needed under air conditioner, corners and baseboards

The floors throughout the facility were not clean and carpet was dirty. Smelled pretty bad in our room as well. I always choose LaQuinta usually because they are newly remodeled and clean. This one was not.

Other than finding a roach in the bathroom the stay was ok.