Mutters Hotels with Airport pickup service

Breakfast is very ordinary European hotel breakfast. The environment and service of the hotel is really good: the heated indoor swimming pool, the great outdoor leisure equipment and the superb views. Highly recommended!

Surprise hotel in the mountains is too beautiful, the air is fresh, the twin room is small, the extra bed can not be clean, there is a free parking in the yard, self-driving, no car will arrive without transportation but have seen it.

we were only spending one night in Innsbruck, so a hotel made more sense. Highly rated on Hotels.com, we chose this one. It is definitely more trendy/hipster vibe, with multiple pillow options and alternative air conditioning. The thing that might throw some folks is the all-glass, see-through bathroom. We had encountered something like this several years ago had a hotel in Copenhagen. Both the shower and toilet are glass-enclosed, with a sliding door shared between them. When the door is closed to the toilet, a frosted section of the glass is appropriately placed so that some modicum of discretion is retained. However, the head and feet are plainly visible, and the last thing you want to see after breakfast is your significant others face while they are straining on a painful deuce. The shower, on the other hand, has no discreetly placed frosting anywhere, so you get to see the whole fruit basket…as it were. After looking at pictures on the TripAdvisor page for the hotel, it appears that not all the rooms have this interesting see-through toilet/shower combo. If this kind of thing bothers you, make sure to request a room that works better for you. That being said, both toilet and shower work fine, although the shower is only partially enclosed by a partition wall, leading to a very wet bathroom floor. The bed was quite comfy as well. A very good buffet breakfast was available at a decent price. We were able to park less than a block away in a private lot for a reasonable fee. All in all, a very good stay and we enjoyed our cells. Recommended

We originally had our main hotel stay booked in Hintertux. We were paying a lot for the hotel and after considering our long journey from Australia, we figured it may make sense to stay close to the airport at Innsbruck for our first day to get some sleep and continue our journey to Hintertux the next morning. We saved quite a bit of money making this decision and made a great choice! We walked to Penz West from the airport with four suitcases and four back packs. It was five minutes on foot and that was in thick snow! The room was way beyond our expectations for a hotel so close to the airport. It was very spacious, beautifully decorated and included breakfast that was simply magnificent. The hotel also had a wellness area including sauna, steam room, cold plunge shower and a gym. The price was extremely reasonable given all it had to offer us. The staff were very helpful and gave us some local tips about the town of Innsbruck (beautiful Christmas markets) and some mountain trips. We were too tired to do the mountain trips but enjoyed Innsbruck. We could easily have spent more time in this beautiful place and would not hesitate to book Penz West again if we are travelling this route. Mr 11 and 12 year old loved this place!

My husband and I stayed here recently with our dog. It was a very nice hotel and I wish I could have stayed longer. We had an amazing view of the town of Natters from our room. The breakfast was tasty. Parking was a breeze. The location was perfect for our visits into Innsbruck using the tram with a station down the street from the hotel. We also enjoyed dinner at the hotel restaurant on our last night and it was delicious. Room service for dessert later that night was a fun treat, as well. We did not use the spa/wellness area which was the only regret as I'm sure it was a very relaxing space. I have already recommended the hotel and would stay again if visiting the Innsbruck area again in the future.

Excelent Hotel. If you want to just hang out and have the best time of your life I highly recommend it. Friendly Staff, super quiet, super clean. Best breakfast in town. The road up there is amazing and it's everything it claims it is. I've spent 3 nights and it is worth every penny.

Probably my 10th stay at this hotel. It’s been rather rustic and run by the same family for ages. However the pandemic has changed things - some for the better some for the worse Better - easier passage from main entrance to rooms in the east wing and spa - well functioning free parking Worse - all staff seem new and not very well trained - on check out the bill included my already prepaid room and the lady did not, at first, understand that this was wrong - renovated room. Nowhere to place clothes etc. No shelves- no cupboards. Glass “door” to bathroom with 30 cm open space at top and bottom. Weird, even when traveling w spouse. Very cold, icy electrical light in room. You hear other rooms very well. We twice woke up 5 45 from an alarm clock somewhere else. Never happened in any hotel room before.

We enjoyed our stay at this hotel. It is in a convenient location for getting around - next to the train and bus station for links to the airport, international/national trains in other cities, the Swarovski crystal world and around a 10 minute easy walk to the old town. We were checked in early by a very friendly lady on reception who initially let us store our luggage. The snow capped mountain views from the room (ours was on the 8th floor) are stunning and framed perfectly by the big windows. The hotel reception and room was stylishly decorated. In the room, there was a small window that could be opened and the air conditioning was very quiet, though doesn’t go down to the 10c on the thermostat and seemed more like 20c. The bedding was very nice quality and had a soft and firm pillow - these were probably the most comfortable pillows I’ve experienced in a hotel before. The bathroom is, again, very modern with nice smelling hand wash and shower gel/shampoo. The shower head had a few different settings, including a massage mode which ran for a few seconds. The shelf for the shower gel/shampoo wasn’t very strong though, so had to be held or rested elsewhere and the pump head kept getting stuck, but otherwise was very good and the towels were very soft and thick. The room was fairly quiet, but you could hear other people in other rooms so it doesn’t appear to be soundproofed in any way. Noise from outside (trains, buses and incoming aeroplanes) were very minimal though and did not disturb us. We found the room cleaning system a little strange - there are two cards that you can put on the door. One is not to be cleaned at all during the day and the other is not to have the room cleaned at that time and needs to be removed before 2pm. There isn’t anything to put on the door when you want it to be cleaned, you just have to remove both from the door handle. We initially had the card attached to the door not to disturb at that time (overnight) and then removed it in the morning at 11am and the room had not been cleaned. We were able to get clean towels from reception though. It would be better in my opinion to have a card to have the room cleaned rather than two not to have it cleaned as most people would surely want the room cleaned. We went to the bar on the 13th floor during our stay. This can be visited by hotel guests and non hotel guests. This looks very nice and has great views all around, as well as an outdoor area with blankets. The prices of the drinks are reasonable and comparable with elsewhere in the city. We sat outside and then asked at the bar for a couple of drinks. We were told that there wasn’t any bar service for the outside area - only the inside (which is not a problem at all). However, it was a bit awkward when paying, the lady making the drinks asked if I wanted to give a tip. Given that the drinks were just being made and not brought to our table, I did not give a tip. I may be over thinking this, however it fe

The location of this hotel is pretty good. You walk from the historical center of Innsbruck towards the bridge, you cross it and then go up a little bit. It’s at most 10 minutes by foot. The hotel seems small but nice. There is an issue with the parking though. It’s on the sides of the building and very limited. We warned the staff that we will arrive two hours earlier the check in and they said it was fine, however on that day the front desk person didn’t want to allow us to park (later she did after we mentioned the emails). We were also not given the room even though it was ready (we know because they okayed to leave our luggage there). I understand the rules but I worked in the hospitality business for many years and traveled a lot and it’s a common practice to give the guests their room a bit earlier if it’s ready. Except this not most pleasant check in, our stay was fine. The room was tiny but clean. The breakfast was simple but nice. We thought it was a good value. If you need a budget stay, you can consider this place.

It might not be an architectural masterpiece from the outside, but it's great on the inside! Beautiful room, incredibly rich breakfast buffet and a sensational view from the room over Innsbruck at night (room on the 7th floor). Very courteous staff. All in all really recommendable!