The hotel was earlier better managed when it was under country inn & suites. The new management does not even ensure to take the service & hospitality seriously, considering they claim to be a 5-star. Starting from the reception, there is no welcome greeting to guests, let alone having a doorman to open the hotel doors. The front desk, despite providing all id proofs, immediately took 20 minutes to assign rooms at 6 pm. When i reached the rooms, the doors were open and still being serviced. The rooms were rather basic and cleanliness well maintained, however the supplies were refilled miniature bottles which made it not too good to use. The biggest disappointment was that in the peak heat the air conditioning in the room never worked as i & my family were left perspiring most of the time despite getting the technical team look at it twice and claim that the ac was working. The restaurant was not at all hygienic as tables were not cleared, cleaned or santised let alone the floors. As the rooms the ac in the restaurant was was hardly working making it stuffy. The buffet spread for breakfast was empty at 9 am and was hardly being replenished, with the live counter for dosas and eggs taking 45 min to get an order to the table that was incomplete. To sum it up, if you need a hotel to just gets a night sleep and forget about hospitality you can choose the mysore county retreat otherwise there are much better 4 star hotels i'm mysore offering better hospitality and alteast being air conditioned in the peak mysore heat at this time of the year.