To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.0
Service4.6
Cleanliness4.5
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All reviews(40)
Positive reviews(39)
Reviews with photos/video(25)
Awesome stay(12)
Tasty dinner(12)
Friendly staff(11)
Relaxing hot springs(10)
Clean and tidy(7)
Great location(7)
Negative reviews(1)
Anonymous User
Japanese Style Room 8 Tatami Mats
Stayed in Oct 2023
Couples
3 review
5.0/5
Outstanding
Posted on Oct 22, 2023
We stayed for 1 night, dinner was fabulously good. Location is an easy walk 5mins to KiiKatsura train station. Reception staff is helpful and can speak English.
Kate
Japanese Style Room 8 Tatami Mats
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Everything was perfect - the room, onsen, location, food. Highly recommended!!
Guest User
Japanese-Style With Bath, Ocean View
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Jan 9, 2025
It's been 22 years since our first family trip. This time, we visited Nachi Falls first. The food was delicious. The staff were kind, and the quiet, calm atmosphere was relaxing. The bath was small, but the changing room was clean and comfortable, and the water was rich. We also took a turtle boat from the dock in front of the inn to Hotel Urashima, where we were able to tour many hot springs and enjoy the hot springs. We would definitely like to visit again.
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6/10
Response from Property: Thank you very much for visiting us for the first time in 22 years. We are very happy that you praised our food and the service of our staff. We look forward to seeing you again.
Anonymous User
Japanese-Style Room Deluxe Non-Smoking 10 Tatami
Stayed in Oct 2024
Travel with friends
3 review
2.5/5
Posted on Jan 6, 2025
The hotel is very old, and the soundproofing is very poor. There is a ferry across the street from the hotel. There were bangs in the middle of the night, which might be the sound of a boat hitting the shore, or the sound of an iron chain. It is said to be a hotel that started out as a restaurant. I was served half a pound of tuna for dinner. Even if I like tuna, I can't eat it like this. The table next to me had beef, but our table only had tuna!! The menu was different from the table next to us! The hotel's quilt cover was pilling and had holes.
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Response from Property: Thank you for sharing your stay experience. We apologize for the noise and food service complaints you mentioned. We will take your feedback into consideration and strive to improve our service quality.
Regarding the tuna-based tuna set meal you selected, please understand that the dishes may be different.
Thank you again for your valuable feedback. We sincerely look forward to seeing you again.
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AtlasY(๑¯ω¯๑)
Japanese Style Room 6 Tatami Mats
Stayed in Jul 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Arrived at the hotel at noon. Since we couldn't check in yet, we stored our luggage and went to Nachiyama. When we came back in the afternoon, our luggage had been delivered to the room. The hotel has its own hot springs. There is one indoor pool and one outdoor pool for men. There seems to be sulfide in the water. We booked a one-night stay with two meals. The food was OK. The dinner was rich in variety. The breakfast was relatively simple. Overall, it was good.
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SUsu
Western-Style Standard
Stayed in Jan 2025
Travel with friends
12 review
4.7/5
Amazing
Posted on Jan 10, 2025
The room is small but well-equipped. The hotel is old and even the waiters are over 50 years old. But the service quality and attitude are also excellent. When we checked in, they asked us if we wanted to go to Urashima Hot Springs. We were too tired, so we chose the hotel's hot springs. The hotel's hot springs are not big, but there are few people. Soaking in them can relieve fatigue. I thought the breakfast was a Western buffet, but it turned out to be Japanese cuisine. Although I only stayed for one night, it is worth staying again.
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Response from Property: Thank you for your positive review of our hotel. We are glad that you enjoyed our services and spa facilities. We will continue to work hard to improve your accommodation experience and look forward to seeing you again.
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Guest User
Japanese Style Room 8 Tatami Mats
Stayed in Jun 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Jul 29, 2024
The hotel is about 15 minutes' walk from Katsuura JR Station. The facilities look old, but the service and attitude are not bad at all. I stayed in a Japanese-style room. I could wear a yukata and take a turtle boat to the Forget-to-go hot spring in the Urashima Hotel across the sea (300 yen was charged at check-in). It is really worth going to see the sea while soaking in the hot spring. There are many types of breakfast and dinner. Drinks and snacks are charged extra. There is no convenience store in the hotel.
The waiters in the hotel do not speak Chinese, but they can communicate in English and plastic Japanese. The next day, I met a waitress in the hotel at the place where I took a boat to drift in Shingu.
Compared with the Urashima Hotel across the sea, the facilities here are definitely backward, but there are relatively few foreign tourists, and the accommodation experience is more unique.
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Anonymous User
Japanese Style Room 6 Tatami Mats
Stayed in Jun 2024
Travel with friends
35 review
4.5/5
Great
Posted on Jun 10, 2024
Wanqinglou is the sister hotel of Urashima Hotel. It is also an old brand. It has its own hot spring pool for bathing, or you can take a boat to the Forget-to-go Cave of Urashima Hotel for hot spring bathing. At the same time, Wanqinglou claims to be a cooking hotel. You will never be disappointed if you choose to have dinner and breakfast when booking a room. The ingredients are rich and the ceremony is full (although some dishes are not accustomed to, they are still worth recommending from the perspective of experience and ingredients). The hotel and room facilities are a bit old, but overall they are clean and tidy. You can experience Japanese tatami, and the room is also equipped with kimonos to wear for hot spring bathing. In terms of location, he is on the side of the town, less than 10 minutes walk to the JR station/Kumano Kodo bus stop. Compared with Urashima and Nakanoshima Hotel, there is no need to wait for the boat to go back and forth, and travel is more free and convenient. Finally, we were assigned a room facing the sea on the 5th floor. From the balcony, you can overlook the fish port, the scenery 💯👍!
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6/8
Guest User
Japanese Style Room 6 Tatami Mats
Stayed in Jun 2024
Travel with friends
11 review
4.0/5
Very Good
Posted on Jun 11, 2024
It is a three-minute walk from JR Station. Opposite the hotel is the pier to the sister hotel Urashima Hotel. However, the ferry from Urashima Hotel does not depart after 7pm, so if you want to experience the cave hot spring, you can only do so during the afternoon. Good breakfast and dinner, but the price is still a bit expensive
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Gaoshanliushui1917
Japanese Style Room 8 Tatami Mats
Stayed in May 2024
Travel with friends
42 review
4.7/5
Amazing
Posted on Jun 3, 2024
Although it has been open for 60 years, it is still very clean. You have to take off your shoes and put on the slippers provided by the hotel when you enter the hotel. Because it has been open for a long time, the room area is large enough, and the bathroom is a little smaller and prefabricated. After the afternoon tour of Kumano Kodo, we checked into the hotel, and then took a turtle boat to the opposite Urashima Hotel to take a cave hot spring bath, facing the sea, open and unrestrained. After the bath, we took the boat back to the hotel to enjoy dinner (we booked a one-night stay with two meals). The next morning at 6:45, the seafood market opened the tuna auction on time, and there were hundreds of large and small tuna on the ground, which was quite spectacular.
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🎨🎨shan🎨🎨
Western-Style Standard
Stayed in Apr 2024
Family
139 review
4.0/5
Very Good
Posted on May 1, 2024
The hotel also has a hot spring, and the location is quite convenient, just a few minutes walk from the JR station, and it is also very convenient to go to the tuna auction market!
It's just too old, the elevator has mechanical buttons, the first time I've seen it, it feels like it has a history of decades!
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Xiaoxuwan
Japanese Style Room 6 Tatami Mats
Stayed in Apr 2024
Family
28 review
4.5/5
Great
Posted on Apr 8, 2024
The rooms and the hardware of Urashima Onsen are very good, and the food is also very exquisite, which is worthy of the name of a restaurant hotel.
But the service attitude of the hotel is really speechless. It rained heavily on the day we went there, and the Kii Katsuura beach was quite depressed. There were basically no shops open from lunch to 3 o'clock before check-in. We did not try to ask the hotel for early check-in. We just thought about whether we could rest on the sofa in the lobby and wait for check-in, but we were rejected because the hotel needed to accommodate a group of people?
Although the hotel is old, it is cleaned carefully. The service quality is very good, warm, and the communication is timely and comprehensive. The room is also relatively large, the bed is wide, very quiet, with many windows, and very bright. The food is very good. I have stayed in many hot spring hotels with one night and two meals. The food here tastes very good. The old lady serving is also very good. The service quality is 100 points. It should be noted that the large hot spring pool here is separated by men and women, and it seems that there is no private bath. You can also take a turtle boat to the Urashima Hotel to take a hot spring bath, and there is no private bath.
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Response from Property: Dear guest, thank you very much for your valuable comments. We value the condition of the facilities and the quality of service you mentioned, and will continue to work hard to keep the hotel clean and comfortable. Regarding the issue of private hot springs, we will review the hotel policy again. We look forward to seeing you again. Thanks. Sincerely, Nanki Katsuura Onsen Manseiro
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Guest User
Western-Style Standard
Stayed in Mar 2024
Other
6 review
4.7/5
Amazing
Posted on Apr 14, 2024
The hotel staff is very enthusiastic and has a very good attitude. The decoration is a bit old. You can go to the hot springs, and you can also go to the hotel opposite to take a hot spring. The Forget-Your-Sorrow Cave is really unforgettable. It is really fun to enjoy the beauty of the Pacific Ocean while taking a hot spring. In addition, you can go to two observation decks to see the sea view and the city view, which is great! The hotel's breakfast and dinner are very rich and delicious! Every meal is not exactly the same every day. The plum wine here is delicious. It is recommended and worth a visit!
During the Spring Festival, my husband and I went to Kii Katsuura and stayed at the Wanqinglou Hotel. It takes about 10 minutes to walk from the JR station, and you can also take a free boat ride to the Urashima Hotel opposite to soak in the hot springs♨️Dinner and breakfast are both Japanese-style, exquisite and delicious😊