Top rated hotels in Nacogdoches

Comfort Suites Nacogdoches
3.8/5101 Reviews
We checked in for a one night stay with our family after hours of traveling on the road. Immediately upon entering the room we noticed that the bathroom had barely been cleaned (if at all). There was urine on the seat and by the toilet. We also noticed there were bugs in the lights behind the beds. On top of that, the AC was out in the building. We immediately decided to check out. I spoke with the gentlemen behind the desk and he informed that there was no manager on duty but someone would call and rectify the situation. I spoke with a manager a few days later and he assured me they would be approving our refund to the third party we booked with. A month later the third party said they did not get the authorization of the refund but that it could take 6-8 weeks for processing. Another month passes and no refund. I called and was told the hotel still had not authorized any refund. I then called the hotel and spoke with a manager who said she would have to check with her General Manager to see what is going on and to call back an hour later. I call back an hour later and she had left, so there was no one to talk to. At this point all I can do is share the frustration and inform any potential customers not to stay here.

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