From the moment we got there, the staff was rude, and not helpful at all. they checked us in, gave me the room key and said thank you. i had to ask where the room was, and they acted like it was a problem. total rudeness all the way around at the front desk. even when we checked out, the guy was rude, and acted like i was bothering him. the room stunk when we got there, but we didnt say anything cause they made us upset. we had to kill a couple bugs crawling in the room over the weekend. Total dissatisfaction. The only positive, was the breakfast, and the ladies in the breakfast area. we were totally disappointed in our stay. we will never be staying at that location, nor will we be staying with any Holiday Inn anywhere!!. A credit back to us for our stay would be the right thing for you all to do. we hope you are not as rude as the staff there. we will be awaiting your response back.