ClubHouse B&B

Receptionists was very very helpful. Very nice and big bedroom, comfy bed and nice and modern bathroom. 😁

We arrived to find the hotel all locked up with no staff available, rang the ring doorbell and after a while managed to speak to someone. The connection was very poor and it was heavily raining so this was not easy. We were given a code to access the key safe and our room key. The same key also opened the front door ?? if all bedrooms had the same key? If so not very safe! When we arrived in our room it was clear the bathroom had not been cleaned; the toilet bowl was filled with urine which had not been flushed, there were soap wrappers left lying from previous guests. The tap on the sink was also falling off and not actually anchored to the sink in any way (I noticed this was also reported in a previous review 1 month ago yet staff denied any knowledge!) The bed looked freshly made but on closer inspection there were multiple hairs on the bottom sheet. There was also a lot of wear and tear and general dustiness on skirting boards etc. In the morning we discovered there was no hot water in the room at all! We complained about all of the above and were offered a 50% refund as we also decided not to stay for breakfast as originally planned.

Brilliant service, food and atmosphere. The food is second to none the managers go above and beyond for you. The decor is beautifully decorated, modern and bright. Although I didn't stay we viewed the rooms, they are roomy, also beautifully decorated.

I gave them a 1 star as you cannot give a zero. Arrived with partner and 4 year old son to find hotel locked up and numbers on door for contact were out of service. After a bit of digging we found there was an associated hotel 5 minutes away. When we went to see them they advised us yes they have our booking for clubhouse and took us around to an empty unmanned hotel with no breakfast or meal availability. We were taken to the annexe room we booked to find it filthy and uninhabitable and were told the hotel is being given up soon as no staff but we were welcome to stay seeing as we paid. A ridiculous statement. Avoid at all costs as the hotel owners are just trying to get you to stay at extra cost at nearby The west end hotel making out they are doing you a favour.

Best amazing hotel! This hotel the staff are so kind and helpful and be at your needs when you need. A young chap called naz I think was so phenomenal to us. Excellent service and he treated us really well at the Clubhouse hotel. Met him twice whilst there and never let us down. We needed help because our light bulb was not working in our room and naz was at our service swiftly and sorted it out for us. Will always recommend this hotel to anyone. Especially with the staff being at your needs and helping when you need!!!

I arrived and no one was at the front desk. I rang the bell and waited for a while before a young man came down. He gave me my key but did not direct me to my room or take me there. It took a little while to find as I was outside separate to the main hotel. I’d had a busy journey traveling from England, I had been in the car for eight hours. The amenities were basic and definitely need of a re-Ferb. I’ve stayed in a few hotels in Nairn over the past two months and this I have to say for the price you pay was very disappointing. At 11 o’clock at night I was woken by three or four Indian staff members shouting and being very loud and raucous right outside my window. They were smoking ********* and my window was open. My room was filled with smoke as I was on ground floor accommodation . I suffer from asthma. I asked them to stop they did not do so immediately. And only on my second time of asking and being irate did they then go? I was then really worried that my car would be damaged as they had my numberplate and could not get to sleep from thinking about this. I definitely wouldn’t go back there again when there’s so many other hotels of a much higher standard . No one was on the front desk in the morning to take my complaint . Disappointing

My Wife and I, and another couple stayed in the Clubhouse Hotel for a weekend visit to Nairn. We had a great stay and really enjoyed the Hotel. Our friends were given a room outside in the recently added "extension" to the hotel. This was fine for them as they had their dog with them. We had Dinner in the hotel on two evenings and had no complaints about the food, although a Prawn Cocktail served on kale was a bit weird! The bar was nice and the staff were all friendly and helpful, Monica the barmaid was great and we had some laughs with her, hopefully she is settling into her job more easily every day after starting work at the Hotel quite recently. We have no complaints about the hotel and had a great stay. Will stay again if visiting Nairn. Thanks to all staff and management who made our stay very welcoming.

Lovely hotel, amazing, friendly staff. Restaurant food is delicious. I stay here regularly on business and always disappointed if no rooms left and need to stay elsewhere. 5 min walk to beach. Highly recommend

Avoid at all cost !! Arrived an hour before check in, hotel locked up ! Returned around 4pm, no receptionist. Two men quickly turned up to check us in. We had requested a ground floor room due to my friends walking difficulties, no joy .. up the stairs !! No breakfast available, 5 minute walk to sister hotel for that ! Asked where the bar was .. bar closed today !! Asked where the restaurant was .. no food available today. Apparently this "establishment" is up for sale ... please don't bother booking !! On the positive side, one of the men gave me the number of another hotel close by, The Invernairne, what an absolute dream .. review of this hotel posted later.