Guest User
January 31, 2023
Undoubtedly the view from the hotel room looking down to the the town and the L.Nakuru is spectacular! I give four stars for that - Location, the cleanliness of the rooms, the food and the view. I received a warm welcome at the gate and reception, its quite unfortunate they did not escort me to my room and demonstrate the basic orientation of the room. I was handed my key card and told where to go, carrying my own luggage. The room was clean, has a balcony, though I had to call to ask for table and chair to be set there. I had a challenge with the TV and had to call reception a couple of times before the sent someone up. My door ( I came to realize the 2nd day) had a problem with the lock. Once again after calling a couple of times and waiting I gave up and as I was leaving the person was outside, after inquiring, he tells me he is there to fix the door. I would have appreciated a courtesy knock, to let me know he had reached. Internet connectivity is good and stable, though cuts up at some parts within the hotel. Better communication between your depar**ents and update the client so they stay informed and valued. I appreciate that the hotel was quite and serene.