Pullman Quanzhou Shuitou

Pullman Quanzhou Shuitou Reviews

Pullman Quanzhou Shuitou

No 599 Kuifeng Road, Shuitou Town Fujian Province, Nan'an, Quanzhou, ChinaView Hotel Details
Pullman Quanzhou Shuitou
Pullman Quanzhou ShuitouPullman Quanzhou ShuitouPullman Quanzhou Shuitou
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Pullman Quanzhou Shuitou Guest Reviews

4.6/5
Very Good
578 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(578)
Positive reviews(563)
Reviews with photos/video(193)
Friendly front desk staff(139)
Delicious breakfast(75)
Classy environment(73)
Well decorated(48)
Large rooms(36)
Good views(16)
Luxurious(12)
Nice bathtub(8)
Negative reviews(15)
Anonymous User
Deluxe King Room
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on May 13, 2024
Great service, clean and relaxing, good staff, good breakfast, perfect location near to the business area. I always stay in this hotel whenever I go to the granite market.
Response from Property: Dear guests, thank you for your experience at the Pullman Waterhead Hotel in Quanzhou. I am sure this feedback will be a great inspiration to all of our staff, will also become the source of our continuous improvement of the quality of service power. Located in the heart of Shuitou, Nan'an, Quanzhou, Pullman Quanzhou is dedicated to providing a high-end, dynamic and international hotel experience.
Guest User
Deluxe Suite
Stayed in Jan 2024
Business travelers
1 review
3.2/5
Posted on Jan 24, 2024
Good: Brand new hotel Gym Breakfast Service overall was okay but not great Must improve: Smokers everywhere (lobby, elevator,...) English level of the front desk Rooms are not clean I booked the Deluxe Suite and I found food waste and sticky spots on the floor. International Hotel Brand but operated like a local Chinese Hotel.
Response from Property: Hello dear guests! Thank you for choosing Pullman Quanzhou Shuitou as your home away from home, we apologize for not being able to provide you with the high quality of facilities and services you deserve during your stay, and we apologize for any hygiene issues you may have. By escalating these issues to the Wine and Housekeeping Managers, we know that our guests deserve a great environment and service. We will work tirelessly to ensure that all rooms are kept to a high standard. We hope that when you come back here in the future, you will give us another opportunity to serve you.
Nuhai
Superior Twin Room
Stayed in Mar 2024
Business travelers
3 review
2.0/5
Posted on Apr 9, 2024
We stayed in the hotel on a business trip for 3 days. The hotel is located in the stone city of China. Good to stay in if you absolutely need to stay in the area, otherwise Xiamen island is a better location to stay in. Communication was very hard with the staff as they do not understand English. Do not expect room service after 8:45pm as they close the kitchen at 9pm. The 3 days we stayed in, the minibar was not refilled not even the tea/coffee. On the first day we called housekeeping for an iron and iron board. only an iron was brought and the staff demonstrated how to iron on the bed. they also used this visit to quickly change the towels in our room while we were still using the room and washroom and did not bother to clean it up at all that day. Also, we were asked to pay a 200 USD deposit stating it was just in case there were any damages to the room or amenities. Given the room did not even have minibar items, it was funny to make such a deposit. I would not recommend the hotel unfortunately.
Response from Property: Dear friends, thank you so much for taking the time to tell us about your experience at the Pullman Waterhead Hotel in Quanzhou. I regret not being able to live up to your expectations. Please allow me to express my sincerest apologies to you. It is guests like you to our constant care and supervision, so that we continue to find problems in the work, get correction and continuous progress. Your feedback is very important to the hotel, and has done a serious investigation. Please be assured that appropriate measures are being taken to address the problems and prevent their recurrence in the future. Your tolerance and understanding is an inspiration and support to our work! Thank you very much for sharing your concerns with US and hope to have the opportunity to offer you better products and services in the near future.
Erich EPH
Classic King Room
Stayed in Apr 2024
Business travelers
43 review
4.5/5
Great
Posted on Apr 10, 2024
The best hotel in Stonetown, nice restaurant nice design nice service Recommended. 
Response from Property: Dear guest, Thank you so much for your review of our hotel.  We have been committed to providing guests with a warm and comfortable home away from home, your approval will certainly be our motivation, we will work harder and try our best to create a good memory for the guest . We  look forward to serving you again,Sincerely.
Guest User
Classic King Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Very good
Response from Property: Dear Guest. We very much appreciate your comments regarding your stay at the Pullman Quanhou Shuitou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
Guest User
Classic King Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Satisfied, good design, cleanliness, good facilities, very comfortable. I will stay in this hotel next time I come to Shuitou.
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6/9
Guest User
Superior King Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 26, 2024
I really like the decoration style of this hotel, which is full of luxury. When I booked it, I liked it just by looking at the photos. When I arrived, I was not disappointed. The room was also very large, and the supplies were all very good. The original room felt a bit like decoration. After feedback, they quickly helped us adjust the room, and the service attitude was also very good! The hotel is very close to Anping Bridge
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wade
Superior Twin Room
Stayed in May 2024
Business travelers
67 review
5.0/5
Outstanding
Posted on May 30, 2024
The facilities are very good! The facilities are very complete! The sanitation is very clean, the stay is very comfortable, the room is large enough, the floor-to-ceiling windows have a wide view, the breakfast is very rich, and the surrounding transportation is very convenient
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Guest User
Deluxe Suite
Stayed in May 2024
Family
22 review
5.0/5
Outstanding
Posted on May 16, 2024
Very good! This is the most cost-effective and clean hotel I have ever stayed in. The breakfast is also good 👍 Very satisfied. I have traveled a lot and go to 30 places a year. This is really a very good hotel I have ever stayed in. The decoration is also very good. The room is very large. The price is too cheap. You can stay in a suite for more than 700, or Pullman.
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Guest User
Classic King Room
Stayed in May 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on May 11, 2024
I am very satisfied with my stay in the hotel. The environment is very comfortable. Xiao Ai and Xiao Zhang at the front desk are kind-hearted and provide considerate service. The 118 buffet dinner is very good and has rich snacks.
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Response from Property: Dear guest, thank you for your affirmation and support for us. We are very happy to hear that you had a great time at our hotel. The hotel is committed to providing all guests with professional and thoughtful services, a warm stay environment and considerate and convenient facilities and equipment. We look forward to seeing you again and send you our sincere greetings. I wish you a happy life!
Guest User
Superior Twin Room
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jun 26, 2024
I can't imagine that there is such a quiet hotel in the downtown area. It is hidden in the building complex. There is no scenery, but it is very unexpected. The room is large, clean and super new. Good review
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Response from Property: Dear guest, thank you for your support and recognition of Pullman Quanzhou Shuitou. Pullman Quanzhou Shuitou is located in the center of Shuitou, adjacent to the Anping Bridge Scenic Area, which is known as "the longest bridge in the world". We look forward to providing you with more considerate and satisfactory services during your next stay.
Guest User
Deluxe Suite
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on May 5, 2024
Accor's treasure hotel that I discovered by accident. This time, I arranged my travel destination in Shuitou, Quanzhou, just to stay in this hotel, haha! The design of the hotel is superb👍The whole sense of space, design aesthetics, and the exquisiteness of materials and materials surpass many Pullman hotels of the same level under Accor👍There are many types of breakfast, fresh and rich ingredients, and the bread and desserts at the dessert stall are basically freshly made and baked, which are super delicious👍The service is very considerate👍 Because the hotel is so beautiful and the food is superb, I changed my itinerary temporarily and stayed for another night, haha! I experienced the buffet dinner in the hotel's all-day restaurant and was really amazed. Every dish I ordered with my eyes closed was so delicious that the whole family nodded and praised👍I strongly recommend roasted pigeon. I have never eaten roasted pigeon (I ate it once in Hong Kong before, and the meat was dry and fishy, ​​which left a shadow), but I ate two in one go this time, haha, super fragrant! The skin is crispy and the meat is tender and juicy! The afternoon tea and coffee in the lobby bar are also delicious👍 I will stay here again on weekends and short vacations!
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6/9
Response from Property: Dear guest, thank you very much for staying in our hotel and giving us your comments. Every department of the hotel is working hard to provide more meticulous and timely services to every guest. We are very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services. We look forward to your visit to Pullman Quanzhou Shuitou again in the near future.
Guest User
Deluxe King Room
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on May 4, 2024
I wanted to travel to Quanzhou during the May Day holiday, but the accommodation in the center of Quanzhou was too expensive, so I gave up. Later, my friend found this Pullman. Although it is a little far from Quanzhou, it is cost-effective on the way back, so I still booked it. Compared with homestays, high-end hotels are more comfortable to stay in. The lobby is very grand and the decoration is tasteful. Mary at the front desk provided good service. She opened a late check-out service for us and gave small gifts for children.
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Response from Property: Dear guest: Thank you for your stay at Pullman Quanzhou Shuitou. We are very happy to know that you have affirmed us. I believe that this feedback will bring great encouragement to all our employees and will become a source of motivation for us to continuously improve the quality of our service. Pullman Quanzhou Shuitou is located in the center of Shuitou Town, Nan'an, Quanzhou, and is committed to providing guests with a high-end, elegant, vibrant and internationally trendy hotel experience.
Guest User
Deluxe Executive Room
Stayed in May 2024
Family
3 review
2.0/5
Posted on May 3, 2024
Facilities: Hardware is OK Hygiene: I stayed with my child for two nights and he had allergic symptoms to varying degrees. I went to the hospital and the doctor said it was a bacterial infection. I changed rooms on the second night and still had allergies. The hygiene problem was quite serious Service: No service. I don't know if it is a new hotel. The staff service is average. There is no luggage reception when I get off the bus
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Response from Property: Dear guest: Hello, thank you for choosing Pullman Quanzhou Shuitou as your home away from home. We are sorry that the reception during the peak of the May Day holiday did not meet your expectations. Xiaoman is very sorry. Regarding the hygiene issue you mentioned, the hotel has always adhered to the principle of changing and cleaning for each guest, and the bedding and towels used in the room have also undergone strict disinfection procedures. When traveling during the holidays, the things and foods you come into contact with are relatively new, so you still need to pay more attention. We look forward to meeting you in Quanzhou again, and wish you all the best.
Tianxinjun
Superior King Room
Stayed in Apr 2024
Business travelers
9 review
4.7/5
Amazing
Posted on Apr 6, 2024
The facilities are very cost-effective. The hotel is very new and should be the most beautiful in Pullman! The main thing is that a lot of stone is used, and it is very good stone. The breakfast is rich and good. The location is convenient.
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Response from Property: Dear guest, thank you for taking the time to tell us about your experience at Pullman Quanzhou Shuitou. I am very pleased to know that you have affirmed our work. We have been working tirelessly to improve the quality of our services, and I believe that this feedback will be a great encouragement to all our employees. At Pullman, we strive for continuous improvement and hope to provide every customer with a high-level experience, so your feedback is very important to our improvement. On behalf of all the hotel staff, I sincerely look forward to your next trip to Pullman.