GRAND SKYLIGHT HOTEL XIANGHU

The hotel service is warm, the scenery of Elephant Lake is beautiful, the lobby is very lively, there is a wedding banquet, the hotel service is very warm, and the room facilities are also complete. Come again if you have a chance.

When travelling, especially with a kid, cleanliness in a room is THE priority. Well, the room was NOT clean. The counter top in the bathroom was stained AND dirty, the room was dusty (you could see dust on the mirrors and other surfaces) and the floor was full of shoes footprints of different types. We asked for the room to be cleaned as we checked in, while we went for a walk, more than one our later we came back, the room was dirty as we left it. I’m sorry but for such a price, in a 5 star hotel, this is absolutely not acceptable. Besides, I seriously doubt that the measurements of the room are correct as it seemed waaaay smaller than what officially stated in the room info. The view of course is breathtaking, that’s true. Mind also that there is absolutely no separation between the wet room and the bedroom, no door, no curtains…so no privacy while taking a bath. And also that there is no fridge. The lady at the reception was lovely, really kind, but it doesn’t make up for a dirty room.

Great service, clean room, love the hotel.

Hotel agents are very helpful and polite. I appreciate services they provide.