Crowne Plaza Nanchang Riverside

Crowne Plaza Nanchang Riverside Reviews

Crowne Plaza Nanchang Riverside

No.266 Yanjiang Middle Avenue, Xihu District, Nanchang, Jiangxi, ChinaView Hotel Details
Crowne Plaza Nanchang Riverside
Crowne Plaza Nanchang RiversideCrowne Plaza Nanchang RiversideCrowne Plaza Nanchang Riverside
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Crowne Plaza Nanchang Riverside Guest Reviews

4.8/5
Excellent
4074 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(4074)
Positive reviews(3886)
Reviews with photos/video(938)
Delicious breakfast(369)
Would stay again(227)
Friendly front desk staff(188)
Fantastic river view(180)
Delicious buffet(44)
Awesome gym(22)
Negative reviews(53)
Guest User
“D-Duck” Parent-Child Room
Stayed in Jan 2024
Family
19 review
5.0/5
Outstanding
Posted on Jan 20, 2024
Nice breakfast and dinner buffet, the stuff is very friendly. Rooms are clean and spacious.
Response from Property: Dear E266384 * * *, thank you for sharing your stay experience. We are honored to provide you with satisfactory service. We are committed to providing every guest with sincere and warm hospitality, allowing them to feel the sincere welcome and importance of the hotel, and always honored to provide excellent high-quality service. Thank you again for your comment. Looking forward to meeting you again.Reise Li, General Manager of Crowne Plaza Nanchang Riverside.
Chinx52
1 Bedroom Suite City View
Stayed in Jul 2023
Solo travelers
33 review
5.0/5
Outstanding
Posted on Jul 4, 2023
Fantastic stay, room was great and spacious. Shout out to Penny for being such an amazing person and helping me out with everything. Penny contacted me a few hours before check in, and made sure everything was perfect for my stay. She told me to contact her in case of anything and also upgraded my room! The customer service is definitely a wow factor! The rest of the staff were also extremely nice, and it is pretty amazing how quick the front desk picks up when you need something from your room. This stay was more than great, thanks again Crowne Plaza, definitely will be back; and special thanks to Penny for making my stay feel special!
Response from Property: Dear _TSXX672kv7l****, thank you for staying at Crowne Plaza Nanchang Riverside.Your praise of Penny has been conveyed to her, and she and her excellent colleagues will work harder to create an amazing stay experience for guests. It‘s a great honor that you had a good time here, we wish to serve you again. - Reise Li, GM of Crowne Plaza Nanchang Riverside
Guest User
2 Twin Standard
Stayed in Dec 2023
Family
11 review
5.0/5
Outstanding
Posted on Dec 26, 2023
设施:good 卫生:good 环境:good 服务:good
MminLondon
2 Twin Standard
Stayed in Dec 2023
Couples
7 review
5.0/5
Outstanding
Posted on Jan 12, 2024
Excellent stay
Renzituo23
1 King Standard
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 20, 2024
Alice小👍👍👍
Nanchengshaonv
1 Bedroom Suite River View
Stayed in Jun 2023
Couples
2 review
5.0/5
Outstanding
Posted on Jun 23, 2023
Alice
Guest User
1 King Standard River View
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 28, 2024
The hotel's Penny's service was great. She proactively contacted us to inquire about our arrival time and reminded us that we had free access to the executive lounge. We originally thought it was just a simple meal, but the sumptuous dinner made us and our friends very happy! The room was large, the river view was great, and you could see the Ferris wheel at night. I will book a room with you next time I come to Nanchang!
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6/8
Guest User
2 Twin Standard
Stayed in Sep 2024
Family
24 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The room service is very considerate: complete facilities, good sanitary environment. In addition, thanks to Li Xiangxue from the guest relations department, who helped arrange the room in advance, sent the city information of Nanchang and recommended local snacks. I recommend this restaurant to everyone. It is very convenient to take a taxi to go anywhere in Nanchang. I will definitely stay here again next time I come to Nanchang.
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Response from Property: Dear guest, thank you for sharing your stay experience. We are honored to provide you with satisfactory service. I am very happy that Li Xiangxue's attentive service made you remember her name. All hotel employees, including Li Xiangxue, show the true hospitality of InterContinental Hotels Group with professional service and full enthusiasm. The superior geographical location gives the hotel a unique riverside view. Whether you drive, take the subway, taxi or bus, you can enjoy efficient and convenient transportation. Thank you again for your comments and look forward to seeing you next time. Li Rui, General Manager of Crowne Plaza Nanchang
Guest User
1 King Standard
Stayed in Sep 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The location is very good, with a river view, complete facilities, clean and sanitary, and thoughtful service. The beautiful girl Xiaoxia at the reception on the first floor is warm and cute, and also gave a small gift from Jingdezhen. Reminder: It is easy to go wrong when taking a bus at the entrance, so remind the driver to pay special attention.
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Response from Property: Dear D5881****, thank you for sharing your stay experience. We are honored to provide you with satisfactory service. On behalf of Xiaoxia, I would like to express my gratitude for your praise. The hotel staff's heartfelt smiles and skilled professional services have not only won the praise of guests, but also made the harmonious corporate culture with high employee satisfaction stand out. The good ecological environment and fresh riverside air provide the best place for busy travelers to relax. In the early morning or evening, take a stroll along the river. The green river water, gentle breeze, rainbow-like cross-river bridge and buildings along the river will make you feel refreshed and return to your inner self. Thank you again for your comments and look forward to seeing you next time. Li Rui, General Manager of Crowne Plaza Nanchang
xiangyu1212
1 King Standard River View
Stayed in Sep 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Sep 19, 2024
After browsing countless hotels, I chose Crowne Plaza, a brand hotel under InterContinental, on the last day. It is very high-end and full of style. The room is large and comfortable, very quiet and comfortable. When you open the curtains, you can see the Ganjiang River. Luo Kaiwen, the front desk clerk, is very elegant and well-educated. He warmly gave me drinks, fruits, and milk before bed. It is very cost-effective to choose a five-star hotel during off-peak hours.
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Response from Property: Dear xiangyu1212, thank you for sharing your stay experience. We are honored to provide you with satisfactory service. Your praise for Luo Kaiwen has been conveyed to him. He and his excellent colleagues will work harder to create a pleasant stay experience for guests. The guest rooms are spacious and bright. You can watch the dawn and sunset from the bedside, and feast your eyes on the comfortable bedding. Thank you again for your comments and look forward to seeing you next time. Li Rui, General Manager of Crowne Plaza Nanchang
Guest User
2 Twin Standard
Stayed in Sep 2024
Travel with friends
11 review
4.7/5
Amazing
Posted on Sep 18, 2024
Facilities: The only drawback is that the swimming pool is not good. It is outsourced to a fitness organization. There are four swimming lanes, 2 of which are for students. All hotel guests are squeezed into the two middle lanes. The students practicing leg-pushing exercises are also terrible. The blue bath towels provided are very ordinary. I should have taken the room towels downstairs. The female locker room is poorly maintained, the trash can is overflowing, and there is a steam room, but it is not open. Service: The service is really good. Manager Pan Haitang communicated by phone 2 days in advance, the lady at the front desk who checked me in (the membership number was a mistake, so she re-registered one for me, but it was quickly resolved), and I am especially grateful to the aunt who cleans the guest room on the 29th floor. She is very considerate and careful, making people feel that she understands the guests' habits with all her heart. Although she may take care of everything, the night bed service put my dolls neatly on the corner of the quilt, hahaha~ It is actually a little walk from the subway station. Go out of the main gate and turn left downhill. There are many stores in residential areas, where you can find food easily, and there are many shared electric vehicles. Within 3 kilometers, you can cover famous attractions such as Tengwang Pavilion, Wanshou Palace, Shengjin Pagoda, and Bayi Square. People who can ride a bike are fully recommended to ride an electric bike.
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Response from Property: Dear guest, thank you for sharing your stay experience. We regret that we could not give you a perfect experience. The hotel's quiet location in the bustling city makes a good transition from the hustle and bustle of the city to the tranquility of the countryside, satisfying the guests' balanced life circle of "bustling outside and quiet inside". The convenient advantage of reaching the surrounding popular attractions in 15-20 minutes makes the guests' stay full of joy. We immediately fed back your questions to the relevant departments and investigated and followed up on the questions you raised. Guest satisfaction is very important to us, and we also strive to make our guests feel satisfied. I sincerely hope to have the opportunity to receive you again and provide you with a wonderful stay experience. Li Rui, General Manager of Crowne Plaza Nanchang Riverside
Guest User
1 King Standard
Stayed in Sep 2024
Solo travelers
33 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The hotel is very conveniently located for travel. It is easy to get a taxi to various popular attractions around it, and there is no lack of a comfortable and quiet resting environment. The sanitation is very clean and tidy every day. Butler Penny will contact the customer two days in advance about the check-in time and requirements. When I check in, any problems will be solved quickly for me, and the efficiency is very high. Handsome Luo Kaiwen helped me with the check-in problem. The hotel's service introduction is very detailed and he takes his work very seriously. It is a very good star hotel. Superb
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Response from Property: Dear _WeChat31141****, thank you for sharing your stay experience. We are honored to provide you with satisfactory service. We are proud of every staff of the hotel. Their professionalism and prompt follow-up continue to improve the satisfaction of guests. I hope that the convenient transportation access, high river view location and fresh outdoor natural environment will make the hotel your first choice as always. We sincerely look forward to meeting you again. Li Rui, General Manager of Crowne Plaza Nanchang
Guest User
2 Twin Standard
Stayed in Sep 2024
Family
8 review
4.2/5
Very Good
Posted on Sep 5, 2024
The location is right next to the Nanchang Bridge, with convenient transportation and nice scenery. Special praise for the front desk brother Kevin Luo for his great service. He also upgraded us to a suite. Not only is the room large, but the river view is also great! Next time I come to Nanchang, I will book a room with you!!!
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Response from Property: Dear M229884****, thank you for sharing your stay experience. We are honored to provide you with satisfactory service. Convenient transportation and zero-pressure parking make the hotel a unique highlight in a bustling city. The riverside road, natural beauty and harmonious ecology are just outside the door, which fully enhances the happiness and superiority of staying. Your praise for Kevin has been conveyed to him. He and his excellent colleagues will work harder to create a pleasant stay experience for guests. Thank you again for your comments and look forward to seeing you next time. Li Rui, General Manager of Crowne Plaza Nanchang
Guest User
2 Twin Standard
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 28, 2024
This trip to Nanchang can be described as perfect, and 50% of the reason is because I booked Crowne Plaza. Fortunately, we didn't book the hotel in front of Tengwang Pavilion. There were so many people, and the scene was... Nanchang was so hot that people couldn't think. Fortunately, Manager Xiao Pan escorted us. My parents are in their 70s and my son is 11 years old. Before coming, Xiao Pan contacted me and asked if I needed to add WeChat because I had a three-night trip. I like this very much, because some hotels have to have a housekeeper for one night, which I personally think is a bit too much. Traffic operation and private domain are indeed very important for businesses, but it's just a one-time encounter, so let it go, isn't it good? Let's talk about Xiao Pan. At my request, he arranged to turn our mattresses to the hard side and added a hard bed board to my bed. There was breakfast, but I didn't take it because I wanted to eat preserved egg wontons. As a result, the old man and his son wanted to have breakfast in the hotel. I told Xiao Pan and he arranged it immediately. To be honest, I am very picky. But Manager Pan did his job to this extent, and I am convinced. At the same time, I would like to thank all the hotel staff who served me. Just like Nanchang, it is an extremely warm city. Tengwang Pavilion is good, Ganjiang River is good, and Nanchang people are even better. BTW: When you arrive at the hotel, you must go to the lobby bar for a drink first. The white wine is good😌The price-performance ratio is high... Very happy
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6/8
Response from Property: Dear echoc****, thank you for sharing your stay experience. We are honored to provide you with satisfactory service. The quiet location of the hotel in the bustling city makes a good transition from the noise of the city to the tranquility of the countryside, satisfying the guests' balanced life circle of "bustling outside and quiet inside". The convenient advantage of reaching the surrounding popular attractions in 15-20 minutes makes the guests' stay full of joy. The diligent and lovely staff of the hotel greet guests from all over the world with the best attitude and professional service every day. The real hospitality makes the guests happy and the staff proud. Xiao Pan is a representative of the hotel's outstanding employees. Her professional and efficient service has left a deep impression on many regular guests and saved the guests precious time. We welcome you to stay again. Xiao Pan and her equally excellent colleagues will continue to bring you the elegant enjoyment of intercontinental quality. Thank you again for your comments and look forward to meeting you next time. Li Rui, General Manager of Crowne Plaza Nanchang
Catherine-168
Standard Room
Stayed in Aug 2024
Couples
18 review
5.0/5
Outstanding
Posted on Aug 23, 2024
It was our first time to visit Nanchang, and we did a lot of research before choosing a hotel. Crowne Plaza was definitely a wise choice. The lobby was grand, the facilities and equipment were impeccable, and the service was also very good. Although Nanchang was hot, the hotel was so comfortable that I didn't want to go out. Next time I have a chance to visit Nanchang, I will choose here again!
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6/8
Response from Property: Dear Catherine-168, thank you for sharing your stay experience. We are honored to provide you with satisfactory service. Convenient transportation and zero-pressure parking make the hotel a unique highlight in a bustling city. The riverside road, natural beauty and harmonious ecology are just outside the door, which fully blesses the happiness and superiority of staying. The diligent and lovely staff of the hotel welcome guests from all over the world with the best attitude and professional service every day. The real hospitality makes the guests happy and makes the staff proud. Thank you again for your comments and look forward to meeting you next time. Li Rui, General Manager of Crowne Plaza Nanchang