Galactic Classic International Hotel Reviews
Galactic Classic International Hotel
No. 2 Bayi Avenue, Nanchang, ChinaView Hotel Details
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1 night
Galactic Classic International Hotel Guest Reviews
4.7/5
Outstanding
2017 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(2017)
Positive reviews(1982)
Reviews with photos/video(289)
Friendly front desk staff(232)
Delicious breakfast(131)
Luxurious(65)
Nice bathtub(37)
Located downtown(28)
Delicious buffet(26)
Large bathroom(16)
Negative reviews(34)
Guest User
Guestroom - City-View (2 beds)
Stayed in Apr 2024
Couples
1 review
Amazing
Posted on Apr 28, 2024
This hotel exceeded our expectations. Especially with Ivan who went above and beyond to make sure we had a wonderful stay. The breakfast was extensive and delicious, the room was very spacious, and beds were extremely comfortable. Only drawback is you need to take a cab to get to places.
Response from Property: Dear guests, hello! Thank you very much for your support for our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of guests. All our employees have always adhered to the service concept of "I CAN DO, NO EXCUSE" to provide you with the best service. You are very welcome to choose our hotel again, whether you are on a business trip or travel! I sincerely look forward to your visit again! Michelle Xiong, General Manager of Nanchang Jialet Classic International Hotel
Adam
Guestroom - City-View (Double bed)
Stayed in May 2024
Solo travelers
1 review
Outstanding
Posted on May 5, 2024
I recently stayed at here and was thoroughly impressed by the excellent service and hospitality provided. Ivan, in particular, went above and beyond to ensure my comfort and satisfaction throughout my stay. His personalised attention and warm demeanor made me feel truly welcomed. The hotel itself was outstanding, with comfortable accommodations and convenient amenities. Overall, I highly recommend for a fantastic stay experience.
Response from Property: Dear guests, hello! Thank you very much for your support for our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of guests. All our employees have always adhered to the service concept of "I CAN DO, NO EXCUSE" to provide you with the best service. You are very welcome to choose our hotel again, whether you are on a business trip or travel! I sincerely look forward to your visit again! Michelle Xiong, General Manager of Nanchang Jialet Classic International Hotel
Guest User
Superior Suite
Stayed in Apr 2024
Solo travelers
10 review
Outstanding
Posted on May 5, 2024
I had a wonderful stay at this hotel. The staff - especially Andy - was so helpful and made me very comfortable. The room was very large and well kept. The facilities were modern, clean, and the hotel is located in a good location downtown. Also, I left a bracelet there that Andy then shipped to me upon finding it. That's great and caring service.
Response from Property: Dear guests, hello! Thank you very much for your support for our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of guests. All our employees have always adhered to the service concept of "I CAN DO, NO EXCUSE" to provide you with the best service. You are very welcome to choose our hotel again, whether you are on a business trip or travel! I sincerely look forward to your visit again! Michelle Xiong, General Manager of Nanchang Jialet Classic International Hotel
Chao
Guestroom - City-View (Double bed)
Stayed in Mar 2024
Solo travelers
2 review
Outstanding
Posted on Apr 9, 2024
The hotel is one of the high-end hotels in the city. The cost for one-night stay actually was very reasonable by U.S. standards. It offers shower and jacuzzi in the room and very comfortable bed. The excellent breakfast was also included. The front desk and concierge offered tremendous help with friendliness and sincerity.
Their service afterwards was also impressive. The front desk made an error with my U.S. credit card. Instead of using it as a deposit, he mistakenly placed a charge on it. After I returned to the U.S. I got an urgent message from trip.com to ask me to contact the hotel right away via WeChat. I got the credit back in a week with very timely follow up from the lobby service manager Andy.
I definitely will stay in this hotel next time for my visit of Nanchang.
Response from Property: Thank you Mr. chao, thank you very much for your affirmation of Andy and recognition of the hotel. We will keep our original intention to provide better service to customers as always, and look forward to your next visit.
Guest User
Guestroom - City-View (Double bed)
Stayed in May 2024
Family
2 review
Great
Posted on May 13, 2024
Overall, I was satisfied with the sanitary environment. The floor between the room and the bathroom was uneven, and I kicked my feet while wearing slippers. Because we were walking with the elderly, I was always worried that they would fall! The service was good. Seeing that we brought our own mineral water, they gave us two more bottles the next day!
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Guest User
Family Friendly Roo
Stayed in May 2024
Friends
1 review
Outstanding
Posted on May 11, 2024
A very good hotel with high standards of service and facilities. The lobby manager Peng Hua was very enthusiastic when checking in. He took the initiative to add WeChat and provide various services online. WeChat messages were also answered in seconds. When checking in, there were gift bags and postcards. Because the room package included a parent-child package, Manager Peng also took the initiative to contact us to book the dining box in advance and confirm the dining time. All services were very meticulous and thoughtful.
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Guest User
Guestroom - City-View (Double bed)
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 7, 2024
We upgraded the room when we had a child. The room was very large and spacious, American style! Very clean! The whole family lived very comfortably!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your love and recognition of staying at the Galaite Classic International Hotel. The hotel has been working hard to create a warm and comfortable experience for guests. We hope that we can add joy and surprise to your journey and spend a wonderful time in the hotel! Michelle Xiong, General Manager of Nanchang Galaite Classic International Hotel
Guest User
Guestroom - City-View (Double bed)
Stayed in May 2024
Family
3 review
Very Good
Posted on May 6, 2024
Facilities: The room design is problematic. The toilet and bathroom are completely separated. The toilet space is very small. If you don't use a smart toilet seat, the flush button is next to the trash can on the side, which is difficult to press. The toilet is pitifully small, but the cloakroom is so large that you can do a split in it, and the space utilization rate is low.
In addition, the faucet is the old British style with two handles, separate hot and cold water, which is not easy to use and it is troublesome to adjust the water temperature.
The pillow is too soft and not very friendly to the cervical spine. And you can't change to another pillow.
Hygiene: Not bad, generally acceptable
Environment: Close to the subway station
Service: Needs to be improved
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6/8
Response from Property: Dear guest, hello! Thank you for choosing Nanchang Galactic Classic International Hotel and taking the time to share your stay experience here. We are sorry to see that you are not 100% satisfied with your stay in the hotel. We have fed back your questions to the relevant departments of the hotel. We will definitely improve and strengthen our work in a timely manner and continuously improve our service quality to provide all guests with the most perfect stay experience. Thank you again for your stay and look forward to your continued choice of our hotel next time. All the staff of Nanchang Galactic Classic International Hotel wish you a happy work and life! Michelle Xiong, General Manager of Nanchang Galactic Classic International Hotel
Guest User
Family Friendly Suite 3
Stayed in May 2024
Family
7 review
Outstanding
Posted on May 6, 2024
The hotel has parent-child rooms on the first floor, and the front desk has been upgraded. It is very good. The rooms are large, and the hotel buffet restaurant also has entertainment projects for children. Children like this hotel very much.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your love and recognition of staying at the Galaite Classic International Hotel. The hotel has been working hard to create a warm and comfortable experience for guests. We hope that we can add joy and surprise to your journey and spend a wonderful time in the hotel! Michelle Xiong, General Manager of Nanchang Galaite Classic International Hotel
Anonymous User
Family 3-bed Room
Stayed in May 2024
Family
46 review
Very Good
Posted on May 4, 2024
The hotel prices for holiday travel have gone up a lot.
After choosing and choosing, I chose this plan. I originally booked two rooms and combined them into one room. I just wanted to save costs.
Unexpectedly, it was still an unexpected surprise. There is a bathtub and a swimming pool, which are very popular with children.
Note that I brought three children with me. The room was given a set of children's supplies. The front desk also gave children slippers, toothbrushes and toothpaste, as well as small gifts for children. The children were satisfied enough in this hotel.
The service was also very good. When checking out, the front desk saw our large and small bags and would take the initiative to come over from a distance to help carry them. During the process, I made at least five or six calls to ask for this and that, and they were all delivered in a timely manner. It was awesome. Overall, it must be praised!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Nanchang Galactic Classic International Hotel and taking the time to share your stay experience here. We are sorry to see that you are not 100% satisfied with your stay in the hotel. We have fed back your questions to the relevant departments of the hotel. We will definitely improve and strengthen our work in a timely manner and continuously improve our service quality to provide all guests with the most perfect stay experience. Thank you again for your stay and look forward to your continued choice of our hotel next time. All the staff of Nanchang Galactic Classic International Hotel wish you a happy work and life! Michelle Xiong, General Manager of Nanchang Galactic Classic International Hotel
Guest User
Family Premier Suite
Stayed in May 2024
Family
5 review
Outstanding
Posted on May 3, 2024
My sister and I, one from the south and one from the north, brought our three children to stay in the family suite. The place is spacious, clean and has good service. I left my headphones in the restaurant during breakfast today. The waiter collected them and put them at the front desk. It was very warm.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at the Galaite Classic International Hotel and taking the time to share your stay experience with us. Your affirmation is our greatest encouragement. We will continue to maintain high-quality customer service standards and strive to create a comfortable and warm stay experience for every guest. We look forward to serving you next time and wish you a smooth work and everything goes well. Michelle Xiong, General Manager of Nanchang Galaite Classic International Hotel
Guest User
Guestroom - City-View (2 beds)
Stayed in May 2024
Family
7 review
Very Good
Posted on May 5, 2024
The hotel service is good. All the problems reported can be solved. This is the only thing that makes me feel relieved. The room I was given on the first day was almost flooded. It was the first time I encountered a star hotel where I was told to let the water run for more than 20 minutes before using hot water. As a five-star hotel, the shower was broken, which is really hard to understand. After reporting the next day, I was given a new room, but the room was dimly lit and the carpet was dark. I was busy looking for things on the ground every night with a flashlight. The door of the bathroom cannot be opened by children or women. Adults need to use all their strength. After a few times, I lost the energy to continue reporting.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Nanchang Galactic Classic International Hotel and taking the time to share your stay experience here. We are sorry to see that you are not 100% satisfied with your stay in the hotel. We have fed back your questions to the relevant departments of the hotel. We will definitely improve and strengthen our work in a timely manner and continuously improve our service quality to provide all guests with the most perfect stay experience. Thank you again for your stay and look forward to your continued choice of our hotel next time. All the staff of Nanchang Galactic Classic International Hotel wish you a happy work and life! Michelle Xiong, General Manager of Nanchang Galactic Classic International Hotel
Guest User
Premier Business Suite
Stayed in May 2024
Family
7 review
Outstanding
Posted on May 5, 2024
Very good, very good, very good! ! ! ! ! ! ! ! ! ! ! Very satisfied. The service is very thoughtful. The transportation is very convenient. The room is also very large, spacious and exquisite. I will stay again next time! !
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your love and recognition of staying at the Galaite Classic International Hotel. The hotel has been working hard to create a warm and comfortable experience for guests. We hope that we can add joy and surprise to your journey and spend a wonderful time in the hotel! Michelle Xiong, General Manager of Nanchang Galaite Classic International Hotel
Guest User
Family Friendly Room (2 beds)
Stayed in May 2024
Family
5 review
Very Good
Posted on May 4, 2024
There are no bad reviews, the facilities and location are good, the holiday service is also acceptable, there are free fruits, small gifts, and various children's supplies. The only problem is that the hotel lighting is too dim, and the bath water is particularly yellow.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Nanchang Galactic Classic International Hotel and taking the time to share your stay experience here. We are sorry to see that you are not 100% satisfied with your stay in the hotel. We have fed back your questions to the relevant departments of the hotel. We will definitely improve and strengthen our work in a timely manner and continuously improve our service quality to provide all guests with the most perfect stay experience. Thank you again for your stay and look forward to your continued choice of our hotel next time. All the staff of Nanchang Galactic Classic International Hotel wish you a happy work and life! Michelle Xiong, General Manager of Nanchang Galactic Classic International Hotel
SidaiguoZz
Guestroom - City-View (2 beds)
Stayed in Apr 2024
Friends
2 review
Outstanding
Posted on Apr 21, 2024
I compared several star-rated hotels on Ctrip in advance and finally selected this one. The location is just a 5-minute walk from the Dinggong South Road subway station. It is very convenient and easy to identify.
Facilities: French-style decoration and smart equipment. The bathroom and cloakroom are very large. It is the largest hotel I have ever stayed in.
Hygiene: Very clean. When we went there, we happened to catch up with the previous guest to check out. We watched the aunt clean it with great care and attitude. The aunt was worried that we didn't have enough mineral water and asked if she would give us two more bottles.
Environment: It is worthy of being a star-rated international hotel. The lobby is bright and luxuriously decorated.
Service: I have to praise Lin Zhi, the front desk guy, who helped us check in very carefully and met our request for a high-floor smoke-free elevator. He gave us a check-in souvenir and also added WeChat to serve as customer service at any time, especially After checking out, my best friend found that she had forgotten her headphones and asked for help. Not only did she find the headphones but she also found the power bank that she had missed. Thank you very much. Half of the 5 stars are for Lin Zhi.
Very satisfied with the experience. I will choose this brand when traveling to other cities in the future. My best friend also said that Star International Hotel is different and will arrange arrangements according to this standard in the future. Finally, I would like to thank Lin Zhi at the front desk and all other hotel service staff again.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for staying at the Galactic Classic International Hotel and giving us a satisfactory evaluation! The hotel is located in the bustling area of the city center and is a great place for your business trip or leisure travel. We will wholeheartedly provide you with high-quality services, so that you can feel the sincere warmth of Galactic, and make you feel satisfied, comfortable and at ease! Looking forward to your return to "Jia" again! Michelle Xiong, General Manager of Nanchang Galactic Classic International Hotel
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