Nanchong Oriental Garden Mingyu Heiya Hotel Reviews
Nanchong Oriental Garden Mingyu Heiya Hotel
No. 38 Songlin Road, Nanchong, ChinaView Hotel Details
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Nanchong Oriental Garden Mingyu Heiya Hotel Guest Reviews
4.7/5
Outstanding
1007 review
Verified reviewsLocation4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1007)
Positive reviews(980)
Reviews with photos/video(168)
Friendly front desk staff(75)
Delicious breakfast(69)
Large rooms(64)
Quiet & comfortable(41)
Convenient parking(23)
Luxurious(6)
Close to airport(4)
Negative reviews(27)
Guest User
Classic Twin Room
Stayed in Jan 2024
Couples
1 review
Amazing
Posted on Jan 6, 2024
It's a great Hotel. We stayed for 5 nights already and it offers everything you need. The location is good. There are many restaurants around the corner, the staff is very friendly and the room is very spacious and clean. The bed is also comfortable and it has a big balcony. Recommended.
Response from Property: Dear guests, thank you for taking the time to share your experience in Heuer Oriental and 5-star reviews. I am glad to have your recognition of the hotel's service and environment, at the same time, I hope our efforts can bring more comfortable and warm feeling to every guest staying in Heuer Oriental. Heuer Oriental is looking forward to seeing you again. I wish you all the best
Mcharis
Guestroom (2 beds)
Stayed in Apr 2023
Business travelers
6 review
Great
Posted on Apr 23, 2023
Provides good services
Zouzoutingtingxxx
Classic Double Room
Stayed in May 2024
Family
11 review
Amazing
Posted on May 3, 2024
Highly recommended!
From the arrival at the drop-off area to the check-in, the service is commendable!
The room facilities are very good. Because I have children, I called the room service and they quickly delivered children's slippers and toothbrushes. The balcony has a wide view.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for taking the time to share your experience at Hoya Oriental. The hotel's themed parent-child rooms are newly launched, with toiletries and bathing products specially configured for children, as well as tents and parent-child games to enhance the relationship with children. Children staying in other room types can also receive free children's slippers and toothbrushes. I hope that we will work hard to provide you with a 5-star review next time. I wish you a happy May Day and a happy family!
Chi Kit
Classic Twin Room
Stayed in Apr 2024
Family
4 review
Very Good
Posted on Apr 30, 2024
The service is very good, it is 4-star standard, the room is clean, but there is no air conditioning for 4 nights during the stay. It is so hot that the family cannot sleep at night (the room is 28 degrees at night and 32 degrees during the day), and the parking lot is also out of order. I was charged a fee (14¥ per night) and was told that it could not be refunded. After checking out, I was told that the credit card deposit could not be refunded immediately due to a foreign card and that I had to wait for a month. The price is not cheap. I hope your hotel can improve the hardware and at least compensate customers if they encounter the above problems. (I did not take the initiative to offer compensation, and the hotel did not take the initiative to provide any remedial measures except fans. Even free breakfast, etc. will make guests feel better.)
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Minyoun Oriental Garden Nanchong. We are sorry for the inconvenience caused to you by the air conditioning and parking lot problems of the hotel. We are deeply sorry. Due to the large temperature difference in Nanchong recently, in order to ensure the normal use of air conditioning in the future, the hotel has recently cleaned and repaired the air conditioning in all rooms. We apologize that the room failed to reach the comfortable temperature you feel. The parking lot problem has been fed back to the relevant responsible department, and the department is required to deal with it seriously to prevent similar situations from happening again. We sincerely apologize for the inconvenience caused to you again, and hope that you can give us a chance to let us bring you more thoughtful service. Looking forward to meeting you again at Minyoun Oriental! I wish you a happy May Day and a happy family!
Guest User
Classic Twin Room
Stayed in Apr 2024
Family
10 review
Great
Posted on Apr 8, 2024
The room was very nice with good facilities. The only regret was that there was a peculiar smell near the bed and the bathroom wall.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for choosing to stay at the Hoya Oriental Garden Hotel. We are very sorry for your unpleasant experience. The odor in the room may be due to the recent long rain and dampness. If you encounter similar situations, you can dial "0" or "1" in the room and we can change your room in time. We apologize for the inconvenience again. All the hotel staff hope to have the honor of serving you again! I wish you a happy life and a happy family!
Guest User
Classic Twin Room
Stayed in Feb 2024
Family
33 review
Outstanding
Posted on Feb 6, 2024
Staying at the Oriental Garden Hotel again, I feel like I'm back home! The room is clean and the service is great! When you come to Nanchong, you must choose the Oriental Garden!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your valuable evaluation. "Serve with heart and treat guests with sincerity" has always been our motto for work, and every Oriental person has worked hard for this. I hope that our efforts can bring a more comfortable and warm feeling to every guest staying at Hoya Oriental. Hoya Oriental looks forward to your visit again!
Guest User
Classic Twin Room
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Jan 27, 2024
A very cost-effective hotel. Bring your baby to stay, the front desk recommended a parent-child room, the extra 300 yuan is worth it! The room is super big, clean and tidy, with many game elements, various game supplies, tents, flying chess, etc. The baby didn't want to go out after playing all day. There are also toothbrushes, slippers, etc. for babies, and even toilets are dedicated for babies, which is really thoughtful. The location of the hotel is also easy to find, from the entrance service to the check-in service, the breakfast variety is also relatively rich. In short, it is cost-effective and worth recommending!
Original TextTranslated by Google
6/8
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The hotel's themed parent-child rooms are newly launched, which are equipped with toiletries and bathing supplies specially for children, as well as tents and parent-child games to enhance the relationship with children. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, I wish you a happy life and a happy family!
Guest User
Classic Twin Room
Stayed in Jan 2024
Business travelers
2 review
Outstanding
Posted on Jan 31, 2024
The hotel is conveniently located on the roadside. The hotel front desk service is good. They can recognize that I am a member and upgrade my room. The upgraded room is large, bright and sanitary, and has a balcony. You can see the whole city from the balcony. I am satisfied overall.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at Nanchong Oriental Garden Minyoun Hoya Hotel and leaving such a valuable evaluation. I am glad that the hotel's environment and service are recognized by you. The hotel is located on the east bank of Jialing River, with convenient transportation. It is 1.9 kilometers away from Lanhai Expressway, 5 kilometers away from the city center, 6.7 kilometers away from Gaoping Airport, 6 kilometers away from the railway station, and it takes about ten minutes by taxi to Wangfujing, Poly, Shunqingfu business district. "Serving with heart and treating guests with sincerity" has always been our motto for work, and every Oriental person has been working hard and making efforts for this. I hope that our efforts can bring a more comfortable and warm feeling to every guest staying at Hoya Oriental. Hoya Oriental looks forward to your visit again!
Guest User
Classic Twin Room
Stayed in Jan 2024
Friends
1 review
Outstanding
Posted on Jan 31, 2024
The front desk lady was warm and considerate. Although there was a small problem, she quickly solved it for me and even brought some fruit to the room. When I checked out, the guy was also very polite and gave me a souvenir. I was really touched by the hotel's service. I will come again next time and hope the hotel will get better and better.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your stay and high praise! We are very happy to bring you a good time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! I wish you a happy new year and a happy family!
Guest User
Classic Twin Room
Stayed in Jan 2024
Friends
1 review
Outstanding
Posted on Jan 29, 2024
The hotel rooms are very good and the service is very good. Next time I go to Nanchong, I will stay at the Oriental Garden Hotel. The food is also very good. I love the city of Nanchong!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Minyoun Oriental Garden Nanchong. We are glad that you have recognized our hotel's services. The hotel advocates "serving with heart". We are trying to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Minyoun Oriental is looking forward to your visit again. I wish you all the best!
Anonymous User
Classic Twin Room
Stayed in Jan 2024
Friends
1 review
Outstanding
Posted on Jan 28, 2024
It was a great trip. The lady at the front desk recognized that I was a diamond member and upgraded me to a single room for free. The room was clean and the surrounding environment was also very good. The Nanchong rice noodles for breakfast were quite authentic. The hotel is also close to the airport. I recommend it to friends who are flying.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for choosing Hoya Oriental and giving us a 5-star rating. We are really touched to see your satisfaction and affirmation. The hotel has been working hard to create a warm and comfortable living environment for guests. The hotel breakfast is a continental breakfast, which is quite diverse and includes hot dishes, cold dishes, fruits, various breads, cakes, Nanchong specialty rice noodles, etc. It is very rich. After breakfast, take a walk in the back mountain of the hotel, breathe the fresh air, and listen to the whispers of nature. It is a special experience. May all the good things be with you. Welcome back!
joeyski
Classic Twin Room
Stayed in Jan 2024
Business travelers
2 review
Outstanding
Posted on Jan 27, 2024
The Hoya Suite recommended by the front desk lady is very good. It only cost more than 600 yuan to stay in such a large suite, which is very cost-effective. The room is clean and tidy, with oil paintings everywhere in the room, and the mountain view outside the balcony is also very beautiful. It is not easy to have such good greenery in the city. I will go to this hotel next time. In addition, the service at the front desk and the breakfast restaurant is great, and the Sichuan cold noodles taste very good.
Original TextTranslated by Google
6/8
Response from Property: Dear guests, thank you for choosing to stay at Minyoun Oriental Garden Nanchong Hotel. Minyoun Oriental Garden Nanchong is a garden-style hotel. Each room has a wide balcony, where you can overlook the beautiful night view of Nanchong or the forest behind the mountain. After breakfast, take a walk in the mountain behind the hotel, breathe the fresh air, and listen to the whispers of nature. It is a special experience. At the same time, I am glad that the hotel's service has been recognized by you. The hotel advocates "heart service". We are trying to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Minyoun Oriental is looking forward to your visit again. I wish you all the best!
Guest User
Classic Twin Room
Stayed in Jan 2024
Business travelers
1 review
Outstanding
Posted on Jan 27, 2024
The hotel is in a good location, just behind the district government, which is very convenient for doing business. The room is clean and super large, and the balcony has a good view. The breakfast is ok, and I prefer oil tea. The entire check-in and check-out service is online, and I am very satisfied overall.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for choosing Hoya Oriental and leaving this valuable review and 5-star praise. We are glad that you are satisfied with the hotel's services and facilities. The hotel's ordinary room area is 57-63 square meters, and the largest suite is 134 square meters. Each room has a bathtub and a wide balcony, where you can overlook the beautiful night view of Nanchong or the forest behind the mountain. After breakfast, take a walk in the back mountain of the hotel, breathe fresh air, and listen to the whispers of nature. May all the good things be with you!
Guest User
Classic Twin Room
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Jan 26, 2024
The transportation is very convenient, the hotel facilities are complete, the room is clean and tidy, the front desk staff has a good attitude, the room is spacious and has a large independent balcony, you can see the night view of Nanchong, the overall stay experience is very comfortable, I will choose this hotel next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We put "family happiness" first. We will provide the most considerate and warm service. Looking forward to meeting you again at Hoya Oriental!
ajimen
Classic Twin Room
Stayed in Jan 2024
Business travelers
2 review
Posted on Jan 24, 2024
I checked into the hotel with a fever. After entering the room for more than an hour, I found that the air conditioner was blowing cold air. I contacted the front desk to check the room and they said they would change the room and asked me to wait. After waiting for nearly an hour, I contacted the front desk again and they said that the air conditioners in two rooms could not heat the room. I was asked to wait again. Finally, after contacting the front desk several times, they returned a room and said that the air conditioner was OK. They also gave the room an electric heater, but I found that the air conditioner still did not heat the room. I had a fever all night and had to rely on an electric heater to get through the night. This is really the first time I have stayed in such a rubbish hotel! And the hygiene, the quilt cover of the changed room had stains, I am really fed up.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Minyoun Oriental Garden Nanchong. We are sorry for the inconvenience caused to you by the air conditioning and hygiene issues of the hotel. We are deeply sorry for the inconvenience. Regarding the air conditioning issue, we have contacted the engineering department to deal with it and check the air conditioning in all rooms to avoid similar situations from happening again. Nanchong has cooled down significantly recently, and we apologize for not being able to reach the comfortable temperature you feel. Regarding the hygiene issue, we will ask the housekeeping department to strictly follow the standards when checking the rooms, and rooms that do not meet the hygiene standards will not be given to guests. We sincerely apologize for the inconvenience caused to you again, and hope that you can give us a chance to let us provide you with more thoughtful service. Looking forward to meeting you again at Minyoun Oriental!
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