Best Western Plus Crystal, Hotel & Spa
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Best Western Plus Crystal, Hotel & Spa

Renovated in 2024
No. 1 of 4-Star Select Hotels in Nancy
5 Rue Chanzy, Nancy, Grand Est 54000, France
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hotel overview picture
Highlights
Varied breakfast
Ideal location
Lots to do
Pets welcome
Amenities
Sauna
Spa
Massage Room
Fitness Room
Parking
24-Hour Front Desk
Luggage Storage
Library
All amenities
Property Description
Discover the Best Western® Hotel Crystal, a cordial destination, conveniently located in the center of Nancy, capital of Lorraine region. Offering 58 air conditioned rooms, a warm atmosphere, charm and high quality facilities, the hotel will be your favorite address in Nancy. Our attentive, bilingual staff takes pride in providing personalized service. We are located in the city center, inside the shopping area, and close to the famous Place Stanislas as well as museums, restaurants, convenience stores, banking, TGV train station and public transportation. All public areas and all our rooms are non-smoking. Free wireless Internet access is available in all the rooms and public areas. Important information: from Monday 29th of April to Friday 2nd of August 2019, the circulation within the hotel will be modified. To go from Building 1 (including the front desk and 20 rooms) to Building 2 (including the breakfast room and 38 rooms) you will have to walk around the renovation area from the outside. We are doing our utmost to assist you during this transitional phase. However, we kindly ask you to acknowledge the Practical Info Page available on the official website of the hotel.
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8.6/10
Very good
Walking distance to all the attractions and very friendly service
All 50 reviews
Surroundings
Airport: Metz–Nancy–Lorraine Airport
(43.0 km)
Train: Nancy
(360m)
Train: St Vincent Bridge
(15.9 km)
Landmarks: Poirel Room, Nancy
(<100m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

15

1 King Bed, Non-Smoking, Deluxe Room, Larger Room, Twin On Request

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
5

1 King Bed, Non-Smoking, Junior Suite, Duplex-Two Levels, Sofabed, Twin Beds On Request

1 King bed and 1 Sofa bed
Has window
Non-smoking
Cable channels
Hair dryer
Room Details
Check Availability
6

1 Double Bed, Non-Smoking, Standard Room, Small Room

1 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
9

1 King Bed, Non-Smoking, Deluxe Room, Larger Room, Sofabed for One Person, Twin on Request

1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Minibar
Connecting rooms
Desk
Room Details
Check Availability
5

Deluxe Family Room With 1 King Bed, Larger Room, Sofabed, Twin On Request-Non-Smoking

1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Minibar
Connecting rooms
Desk
Room Details
Check Availability
10

Superior Queen Room-Non-Smoking

1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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11

Prestige Suite

1 King bed and 1 Sofa bed
Has window
Non-smoking
Cable channels
Hair dryer
Room Details
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Guest Reviews

8.6/10
Very good
50 reviews
  • Cleanliness8.7
  • Amenities8.5
  • Location8.7
  • Service8.6
Average for similar properties in Nancy
Most Mentioned
Review summary
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Service Quality: Guests frequently praise the friendly and attentive service provided by the staff, which enhances the overall experience. The service is noted for being accommodating, with easy check-in and helpful reception.(based on 2 reviews)
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 27, 2025
Walking distance to all the attractions and very friendly service
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 29, 2024
Nicely newly decorated hotel with convenient location between rail station and place Stanislas. Freezing bathroom and unstable heater in the bedroom.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 26, 2024
Super
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 8, 2024
โรงแรมมีการ์ดมาอวยพรวันเกิด ที่ตั้งดี สระว่ายน้ำในร่ม
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A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
June 16, 2024
酒店位置方便
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_‍W‍e‍C‍h‍a‍t‍2‍5‍2‍3‍2‍3‍*‍*‍*‍*
October 1, 2023
火車站附近 交通方便
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1‍2‍2‍1‍2‍9‍*‍*‍*‍*
August 13, 2025
房間設施齊全,環境衞生很好,服務非常周到。
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S‍e‍a‍s‍i‍d‍e‍6‍1‍2‍3‍7‍4‍9‍0‍0‍9‍2
August 3, 2025
Great location near the train station. Also just a few minutes' walk from Place Stanislas. I have received an upgrade and my room had a very nice design and colour scheme. The staff were very attentive and friendly. The breakfast was great! Excellent value for money.

Services & Amenities

Spa
Fitness Room
Meeting Room
More Amenities
Internet
Parking
Parking is available Off-site parking.
Front desk services
Food & drink
Health & wellness
Public areas
Cleaning services
Facilities for children
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 16:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
Opening hours [Mon - Fri] 06:30-10:30 Open [Sat - Sun] 06:30-11:00 Open
AgeFee
Children 17 years old and under
€8.00 (approx. CAD 12.94) per person
Adult
Buffet:€19.50 (approx. CAD 31.53) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: €15.00 (approx. CAD 24.26) per pet per day

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 1889
  • Renovated: 2024
  • Number of Rooms: 81
Phone:+33-3-83175400
Email:contact@bwcrystal.com
Discover the Best Western® Hotel Crystal, a cordial destination, conveniently located in the center of Nancy, capital of Lorraine region. Offering 58 air conditioned rooms, a warm atmosphere, charm and high quality facilities, the hotel will be your favorite address in Nancy. Our attentive, bilingual staff takes pride in providing personalized service. We are located in the city center, inside the shopping area, and close to the famous Place Stanislas as well as museums, restaurants, convenience stores, banking, TGV train station and public transportation. All public areas and all our rooms are non-smoking. Free wireless Internet access is available in all the rooms and public areas. Important information: from Monday 29th of April to Friday 2nd of August 2019, the circulation within the hotel will be modified. To go from Building 1 (including the front desk and 20 rooms) to Building 2 (including the breakfast room and 38 rooms) you will have to walk around the renovation area from the outside. We are doing our utmost to assist you during this transitional phase. However, we kindly ask you to acknowledge the Practical Info Page available on the official website of the hotel.

Frequently Asked Questions

What times are Best Western Plus Crystal, Hotel & Spa check-in and check-out?

Best Western Plus Crystal, Hotel & Spa check-in time is 16:00 and the check-out time is 12:00.

What is Best Western Plus Crystal, Hotel & Spa cancellation policy?

The cancellation policy for Best Western Plus Crystal, Hotel & Spa varies depending on the type of room and booking conditions.

How much does it cost to stay at Best Western Plus Crystal, Hotel & Spa?

Prices at Best Western Plus Crystal, Hotel & Spa change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.

What is the cloest airport from Best Western Plus Crystal, Hotel & Spa?

The closest airport is Metz–Nancy–Lorraine Airport, and it is about 39 mins from hotel by car (43.0 km).

How to get a receipt?

The receipts are issued differently depending on the payment method you use. If you use "Prepayment", you can get an electronic receipt from the booking details page. If you wish to pay at hotel, please inform the front desk staff when you check out.

What are Best Western Plus Crystal, Hotel & Spa nearby landmarks?

Best Western Plus Crystal, Hotel & Spa locates at the center of Nancy. The nearby landmarks include Poirel Room, Nancy, and it is <100m from your search (straight-line distance).

About This Property

Nearest AirportMetz–Nancy–Lorraine Airport
Distance to Airport43.03KM
Nearest Train StationNancy
Distance to Train Station0.36KM
Average Price FromCAD284
Hotel Star Rating4