To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(62)
Positive reviews(59)
Reviews with photos/video(22)
Awesome stay(26)
Great service(19)
Awesome rooms(12)
Delicious breakfast(11)
Great swimming pool(9)
Perfect for families(7)
Large rooms(5)
Great location(4)
Negative reviews(3)
Tessa
Lizhi Double Room
Stayed in Dec 2022
Family
1 review
4.5/5
Great
Posted on Dec 31, 2022
Friendly staffs so willing to help
Wonderful kid playroom and swimming pool, spa
Parking lot
Water dispenser is only in 1f lobby
Bathrrom faucet easily splash everywhere but not a big problem
Guest User
Lizhi Quadruple Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 12, 2024
It is a hotel suitable for family travel. It is not far from the city and is convenient for shopping. The facilities and swimming pool are very suitable for children to relax. The hotel staff are also very friendly and the breakfast is quite delicious😊
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Esther
Deluxe Quadruple Room
Stayed in Aug 2024
Family
1 review
4.5/5
Great
Posted on Aug 27, 2024
The children like it very much. The room is bright and clean, the breakfast is rich and delicious, the service staff is friendly, the price of the restaurant with a view is not high, and the reception desk will serve small snacks and drinks which is very considerate👍 It is a good stay experience
Original TextTranslated by Google
Response from Property: Hello dear guest
Thank you for your recommendation and affirmation,
We look forward to your coming to Chengwan for vacation again.
Guest User
Deluxe Quadruple Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The service attitude is very good, the swimming pool has a lifting ring, 2 lifeguards, and the game area facilities are very new. The room is very clean and the breakfast has a variety of choices. I will stay here again if I have the chance.
Original TextTranslated by Google
Response from Property: Hello dear guest
Thank you for your recommendation and affirmation,
We look forward to your coming to Chengwan for vacation again.
瘋狂傻蛋
Fashion Quadruple Room
Stayed in May 2024
Family
8 review
4.0/5
Very Good
Posted on May 21, 2024
It is a relatively large hotel in Puli. It is located slightly on the outer ring road of Puli Town. The overall hotel has a business style. The rooms are comfortable and spacious. Except for the shower water, which is a bit small, the recreational facilities and swimming pool are great. Breakfast is average, it's a good hotel.
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6/8
露藝十二
Deluxe 2-bed Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 16, 2024
ㄧThe receptionist at the entrance was very considerate and asked if he wanted to help unload the luggage, and then helped to bring it up. The child was unwell and vomited in the room, and the housekeeping staff quickly sorted it out. I was very sorry for causing trouble, and the counter staff also continued to care about the child. Physical health problems, thank you very much for your concern and assistance
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Anonymous User
Fashion Family Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The accommodation is clean and the staff is friendly!
The point is that the children had a lot of fun👍
The freshly brewed tea for breakfast is delicious
The welcome snacks in the room include bananas, apples and oranges
The overall feeling is really good👍
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lushihwen
Deluxe Quadruple Room
Stayed in Mar 2024
Family
18 review
5.0/5
Outstanding
Posted on Mar 12, 2024
The hotel is located next to the night market. Very convenient. Hotel staff are friendly. The environment is comfortable. There is also a spa pool. A good choice for the whole family to travel together.
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Response from Property: Hello dear distinguished guest lushihwen
Thank you for your willingness to give us so much recognition,
We hope you will have the opportunity to visit Chengwan again.
陳瑞騰
Deluxe 2-bed Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 2, 2024
Overall great.
Original TextTranslated by Google
Response from Property: Hello, dear guest, I hope this stay will leave you with wonderful memories, and I look forward to your coming to Chengwan again for vacation.
Guest User
Fashion Family Room
Stayed in Aug 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Aug 7, 2024
The service staff have very good attitudes and will take the initiative to say hello and ask for needs. The lifeguards at the swimming pool are also very cautious and not sloppy at all. Everything follows the swimming pool regulations, so children will feel at ease when playing. The room was also very neat and clean. The food and drinks in the room are also very rich. It is rare to see fruit in the room in a hotel, which is a plus.
Original TextTranslated by Google
Response from Property: Hello, dear guest, I hope this stay will leave you with wonderful memories, and I look forward to your coming to Chengwan again for vacation.
Guest User
Lizhi Double Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The swimming pool is outside and is not heated. You cannot enter the water when the weather is cold.
The game room is quite rich, allowing both adults and children to have fun.
Breakfast includes local ingredients from Puli!
Original TextTranslated by Google
Response from Property: Hello dear guest
Thank you for your recommendation and affirmation,
We look forward to your coming to Chengwan for vacation again.
Angel wu
Fashion Family Room
Stayed in Jul 2024
Family
24 review
4.0/5
Very Good
Posted on Oct 12, 2024
The location is OK, in the city center but not too noisy! The room is large, but the decoration style is more traditional, the amenities are average, and the breakfast is average. In general, the price is not cheap!
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Guest User
Lizhi Double Room
Stayed in Jan 2024
Couples
1 review
1.7/5
Posted on Jan 14, 2024
Let’s talk about the conclusion first. I don’t know how the overall score of 4.9 stars came about. Maybe it’s because of the five-star discount or something. I personally think it’s less than 3 stars. The epidemic prevention hotel I stayed in when I returned to Taiwan a year and a half ago was similar to this. grade.
This time I checked into room 906. I opened the door and took a deep breath: the room was still clean, but it was indeed old and had obvious signs of use. And a large part of room 906 was empty, much like a suite without furniture. The room rate was over 5,000 per night. After taking a shower, I noticed a strong smell of cigarette smoke. I called the front desk and asked them to take care of it. After waiting for fifteen minutes, the front desk said they would help me move to the 7th floor (originally the 9th floor).
The front desk told me that they all have central air conditioning. It should be spread here from other tenants smoking. To be honest, I think rooms priced above 5,500 per night should not have such low-level hardware problems. Whether it is central air conditioning or not, the guests have no reason. Inhaling other people's second-hand smoke, or even if a tenant in another room catches a cold, do other guests on the same floor have to go to the doctor together?
These are all fine, and it can't be solved by the counter anyway. However, the counter supervisor actually told me that he had moved me to a room with a balcony, which was considered an upgrade. Excuse me, help me change rooms at 11:30 pm. I need a balcony to watch the moon. Or a shooting star? It’s hard to imagine that this is the way the counter handles it. It’s like our hardware is just like this, otherwise what kind of attitude would it have?
Again, at $5,500+ a night, there are many better options in Puli. I really want to discourage potential guests from choosing this hotel just like me after seeing a lot of 4.9 reviews. I hope everyone knows this.
Original TextTranslated by Google
Response from Property: Dear Louis Lo, hello!
Thank you very much for your willingness to give us feedback about your stay. We sincerely apologize for the negative experience you had during your stay.
We are sorry that our handling method did not satisfy you. When you informed us that there was a smell of smoke in the room, we immediately advised other guests and informed them again that the entire hotel is non-smoking.
We will absorb your valuable suggestions, and the Chengwan Zunjue team will accept them with an open mind and make improvements one by one based on urgency and hotel planning.
We will also do our best to improve ourselves and satisfy every guest. We would like to express our deepest gratitude again for your visit and advice.
Sincerely, Chengwanzunjue team
Guest User
Lizhi Quadruple Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 20, 2024
A family hotel with a high cp value. It also has an underground parking lot, which is convenient when it rains. There is also a large game room where the children have a lot of fun. The room is also large and has no smell. You can feel that the care is taken.
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Guest User
Fashion Family Room
Stayed in Dec 2023
Family
4 review
4.0/5
Very Good
Posted on Dec 12, 2023
The overall accommodation quality is very good👍
The swimming pool photos are so beautiful 👍
The fact that there is a heated spa pool is a plus. Although the area is not large, it is still one of the facilities that you can enjoy in the cold weather!
The game area is small and medium-sized, neither big nor small, but children can still have fun😃
Original TextTranslated by Google
Response from Property: Hello dear guest
I hope this stay will leave you with good memories,
We look forward to your coming to Chengwan for vacation again.