For the second time in less than three months, although our Club Wyndham owner website indicated that we had been upgraded to a two-bedroom unit, Vino Bello Resort booked us into a one-bedroom unit, and the “manager” couldn’t do anything to help. Neither could “owner care” at Club Wyndham’s corporate office. This is an indication of how Club Wyndham treats its VIP owners, so you can imagine how they treat others. To their credit, Vino Bello has done some much-needed upgrades, with new paint, new furniture, new carpet, and new light fixtures. That’s all good. Apparently, they also need to upgrade the plumbing, because on three different days, we could not get hot water. Our “owner update” was useful, as the Wyndham representatives helped us understand how previous sales staff misled us into making foolish “investments” with Club Wyndham. Vino Bello is a nice resort in a lovely location, but customer service reflects a management attitude either of gross inattention to or disdain for the guest experience.