The White House Napa Valley

Great location, super clean. Beautiful pool area and lovely complimentary wine hour each evening

The White House Inn has relatively new owners and a much more recent — as in, they “finished” days before our visit — renovation. What a mess, and what a disappointment, especially since we paid a lot for our room thinking we’d get the usual Napa B&B experience. Our “king deluxe” room was so small that it didn’t even have a closet to hang clothes or drawers to stash suitcase contents. The bathroom was so dark, with the only light 12-15 feet above, that I couldn’t see to put in my contacts. The room didn’t even have a hair dryer. Other than the dramatically dark burgundy walls of the bathroom, the room had zero character — no artwork or colors beyond beige. The lamp and powered-outlet end table on one side of the bed couldn’t be plugged in because the nearest outlet was too far for their cords. We had to ask for an extension cord to plug one of them (and only one) across the floor and on the other side of the electric fireplace. The mantel above the fireplace was filthy with construction dust and detritus. You don’t get housekeeping, not even on request. The Samsung TV was app-only with no instructions how to access live TV. An extension cord hung from its back and down to wall to an outlet. And the cardinal sin for a king room: only one chair. Breakfast was only one step above a Hampton Inn. Unlike most Bed & Breakfast inns, we were not served breakfast but rather could select from a small spread on a counter, usually overnight oats, fruit, some kind of egg sandwich, store-bought sliced bread, and gummy bagels. They didn’t even have cream cheese to go with the bagels. You don’t get any homemade or from-the-bakery breads or pastries. The new owners are not innkeepers and are not on the premises. Everything is electronic, from registration to gaining room access to checking out. You don’t get the benefit of friendly owners chatting you up about the area because the only people you see are the hard-working kitchen staff and a manager (?) you can summon by ringing a doorbell-like button. No one talks to you. Good B&B innkeepers always make you feel as though they’ve invited you into their home. There are some good things about The White House Inn. The exterior, including the plantings they were putting in while we were there, is charming. The sunny room at the back of the inn where you eat breakfast is comfortable and cheery. Every afternoon, the nearly invisible staff puts out a beautiful charcuterie board and wine for guests. And we liked the Nespresso Professional Vertuo coffee machine. If you want snacks at odd hours, you are out of luck unless you want to pay for the snacks out of the small tray in your room — a tray that takes up valuable real estate in a small room. Needless to say, we were deeply disappointed, especially given the price. The owners don’t offer any of the amenities you’d expect for either a B&B or a hotel. Basically, you get a bare-bones rooms and a bare-bones breakfast.

This place was recently upgraded and provided a great combination of charm and luxury. It completed our amazing experience in Napa and was only a stone's throw away from the heart of downtown. Will definitely stay there again on our next trip to Napa.

The staff and property was amazing. They went out of there way to accommodate us from Australia. The complementary wine and charcuterie board in the afternoon and supplied breakfast was generous, delicious and much appreciated when travelling. The building and grounds is mind blowing- Highly recommended.

Really cute inn very close to downtown Napa. Provided very tasty breakfast options. My husband and I enjoyed the wine hour as well. It was a bit difficult to get someone to the front desk after ringing the bell several times. But they may have short staffed due to the holidays. Overall, I would want to come back and stay here again. Made my birthday trip very memorable.

Beautiful property in a great location three blocks from downtown Napa. Great breakfasts and wine tasting hours every day were prepared everyday by staff. Would definitely go back next time in Napa!

Don't stay at this property. We recently booked a trip for our 30th anniversary. When we arrived we were told we did not have a reservation and had to wait for 30-minutes for them to figure it out. The front desk agent was us detailed instructions on how to access the hot tub but once we arrived we discovered that the hot tub was empty and has not worked in a long time. All of the lights are burned out in the chandeliers. That makes it very hard to enjoy happy hour and breakfast in the dark. We notified staff of our unhappiness and we heard nothing back. Don't risk your trip on this place. New ownership has no clue what they are doing. It is a nice location.

Wonderful property great staff wine tasting at 4 to 6 and breakfast in the morning all complementary. The only thing that we question was the funky smell in the front hall.

Do not trust this facility. The Inn was listed through Airbnb where I booked a five day stay over a holiday weekend. Only a few hours before I was scheduled to check in, I received a notification from the White House Inn host that they couldn't accommodate me and they did not offer any assistance or support to find another option. One person said it was maintenance issues and another told me they had overbooked the inn. They did not follow Airbnb host requirements for cancellations and I did not receive any customer service or support in finding emergency accommodations. We only had a few hours to find an alternative on the Valentine's/Presidents day weekend. The whole thing seemed very sketchy. For such an expensive Inn, I would have expected better communication and service.